Travel Agent

2 weeks ago

London, Canada EventConnect Full time

**ABOUT EVENTCONNECT**

At EventConnect, we’ve built a team of sports and technology enthusiasts who work daily to support our partners. Our product connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.

EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and filled with productive energy. We value teamwork, integrity, innovation, intuitiveness, and reliability. These values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.

**EVENTCONNECT OFFERS**:

- Competitive salary and benefits
- A casual but energetic work environment made for today’s workers
- Extensive employee on-boarding process providing insight into all areas of the company
- Performance-driven culture
- Growth opportunities
- Remote Work: IT equipment provided
- A culture of teamwork, celebrations of success, social gatherings, and goal-oriented work

**ABOUT THE ROLE**

In this role, you will work alongside our executive team and Account Managers to provide exceptional support in planning and coordinating travel arrangements, including flights and accommodations.

**RESPONSIBILITIES**
- Manage and coordinate travel for EventConnect’s executive team and partners (flight, accommodations, rental cars, meeting space, etc.).Manage and coordinate any unique travel needs for our partners as requested by Account Managers (flight, accommodations, rental cars, meeting space, etc.).
- Create and organize detailed travel itineraries that align with partner and executive needs and schedules.
Manage hotel bookings through hotel loyalty programs, ensuring redemption and utilization of reward points.
- Handle booking changes, cancellations, and any issues arising during travel.
- Provide high service and support to stakeholders and address any concerns or questions.
- Assist with confirming complimentary rooms weekly for Event Owners.
- Assist with travel needs associated with more extensive company functions (flights, hotels, etc.)
- Follow-up on post-travel needs & folios with hotels
- Other administrative duties as needed

**QUALIFICATIONS**
- Tico Certification an assest
- A University or College graduate (Travel & Tourism program preferred)
- Knowledge of the hotel & airline industries
- Ability to multitask and be agile in a fast-paced environment
- Accepts and welcomes new challenges
- Accountable for being a team member and contributing to goals
- Strong problem-solving skills and ability to collaborate with others
- Past hotel experience is an asset

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