Lead Clinic Coordinator

7 days ago

Toronto, Canada Femme Women's Wellness, Medical & Cosmetics Full time

Femme is looking for a welcoming, organized and professional Lead Clinic Coordinator to create an exceptional patient and staff experience at our office in North Toronto (Avenue Rd & Lawrence Ave). **This is a full-time position**.
- Experience working in a medical clinic
- Friendly, responsible, warm demeanour and excellent interpersonal skills
- Excellent oral and written communication skills with a strong attention to detail
- Ability to work independently as well as part of a tight-knit team in a fast-paced, environment
- Strong work ethic and excellent customer service skills

**Responsibilities**:

- Deliver exceptional and welcoming customer service and patient care to all patients
- Knowledge of medical clinic protocol requirements and ensure clinic adheres to same
- Efficiently and professionally handle all administrative tasks with pristine attention to detail, including appointment scheduling, confirmations, billing and payment, inventory management, organizing patient records, maintaining clinic cleanliness, assist with room turnover, and ensuring a smooth clinic flow.
- Engage compassionately with our patients to ensure they feel heard, accommodated, and encounter a pleasant experience at all times.
- Answering phones and greeting patients
- Scheduling patient appointments
- Check-in and check-out patients, including receipt of payment
- Sanitize and prepare the clinic for opening/closing each day
- Maintaining the function and stock of supplies for the office, including the coffee bar and kitchen
- Actively seek out new opportunities to improve and expand our patients’ experience in the clinic
- Work collaboratively with other reception and administrative staff

**Qualifications**:

- Previous experience managing a team
- Previous experience working in a medical clinic is required.
- Proficient in MS Office (MS Word, Excel, Outlook).
- Previous experience working with Jane, or a similar CRM/EMR.
- Impeccable communication skills, written and verbal.
- The ability to work under pressure and multitask is an absolute must.

**Perks**:

- Be part of an energetic team, trailblazing the healthcare industry for females
- Many opportunities for growth/promotions
- Staff appreciation events
- Discount on select in-clinic services
- 3 weeks paid vacation

**Salary**: $55,000-65,000 per year, depending on experience

Hours per week: 40 hours per week (Monday-Friday 8:30am-4:30pm).

Pay: $55,000.00-$65,000.00 per year

**Benefits**:

- Company events
- On-site parking
- Store discount

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Toronto, ON M5M 3Y4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Clinic Coordinator: 3 years (required)

**Language**:

- Fluent English (required)

Work Location: In person

Expected start date: 2025-07-21

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