Bilingual Intake Specialist

2 weeks ago

Ottawa, Canada MSH International (Canada) Ltd. Full time

The Intake Specialist will be the first point of contact for members requiring both medical and non-medical assistance. You will be the first point of contact before having the case assigned to a Case Coordinator. The Intake Specialist duties includes but is not limited to helping members find health care providers, book appointments, and make travel arrangements. You will be responsible for communicating the available benefits to members, clients, and service providers.

**Responsibilities**:

- Provide assistance services to travelling members such as taxi, ambulance, hotel, and medical bookings etc.
- Communicate with service providers around the world (request documentation, reports, invoices, etc.)
- Update clients on progress of assistance provided to their members.
- Assist members with their return home, when necessary.
- Coordinate with various service providers.
- Communicate relevant information to all key stakeholders in a timely manner (clients, medical facilities, patients, families, etc.) and triage cases as per departmental policy to achieve best solutions.
- Use the case management database to accurately input all case details, actions taken, and next steps.
- Act as the link between policyholders and family members and medical and service providers and the insurance company.
- Review and interpret benefits plans.
- Confirm insurance coverage details to service providers and members.

Qualifications and Education Requirements
- Customer service experience
- Microsoft Word and Excel skills
- Excellent verbal and written communication skills in English and French
- Superior time management skills
- Ability to work independently
- Analytical and decision-making skills
- Ability to communicate diplomatically
- Ability to work in a fast-paced and dynamic environment

Preferred Skills
- Bilingual: Mandarin, Spanish or Portuguese
- Understanding of medical terminology
- Travel, snowbird, and TPA experience

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Holidays
- Overtime
- Weekend availability

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (preferred)

**Language**:

- French (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

  • Bilingual Intake Administrator

    1 day ago

    Ottawa, Canada ACCLAIM ABILITY MANAGEMENT INC. Full time

    **Bilingual (French/English) Intake Administrator** We are currently seeking an experienced Bilingual Intake Administrator. In this position, you will work with our Intake team to support the Intake and Employer services starting from processing new referrals to billing the clients. A leader in the industry of ability management, Acclaim has offices across...

  • Intake Specialist

    1 week ago

    Ottawa, Canada Terrace Wellness Group Full time

    ABOUT THE ROLE iHealthOX is committed to improving and revolutionizing mental health by providing a broad range of therapeutic and integrated services for all ages. We’re dedicated to improving mental health solutions and making mental health care accessible for all. We are seeking an intake specialist as part of our customer success team. The intake...

  • Bilingual Intake Worker

    7 days ago

    Ottawa, Canada SEOCHC Full time

    **What We Do** The South-East Ottawa Community Health Centre (SEOCHC) is a community-based organization that has provided integrated, interdisciplinary team-based care for over 40 years. Our mission is to make a positive difference in the lives of people who face inequities - by providing accessible community health and social services. We look to bring...

  • Intake Coordinator/documents Specialist

    1 day ago

    Ottawa, Canada CVE Inc. Full time

    **CVE Career and Vocational Evaluation** **Inc. (CVE Inc.)** has been providing unparalleled services to the Ottawa community, employers, insurance providers, worker compensation boards, and various government departments and agencies since 1993. We specialize in providing employment, vocational rehabilitation, and disability and claims management services...

  • Strategic Bilingual Intake

    3 weeks ago

    Ottawa, Canada SIRC Full time

    A Canadian sports organization is seeking a Bilingual Case Manager for Intake and Assessment in Winnipeg. The position involves handling complaints and reports for the Canadian Safe Sport Program (CSSP). Candidates should have a university degree and experience in similar roles, along with strong interpersonal and organizational skills. This role emphasizes...

  • Temporary Intake Worker 24-2023

    2 weeks ago

    Ottawa, Canada Family Services Ottawa Full time

    Salary: $48,438.74 to 59800.40 annually set in accordance with our Collective Agreement **Temporary Contract ** Flexible Hours ** ** Must be bilingual English and French** Anticipated Start Date: As soon as possible About Us Family Services Ottawa is an accredited non-profit registered charity serving the Ottawa community for more than 100 years. At...

  • Case Manager/ Intake Support Service(Bilingual)

    7 days ago

    Ottawa, Canada St Mary's Home Full time

    Please send a **cover letter** along with your resume expressing how your experience relates to the position of Case Manager at St Mary's Home. **About us** St. Mary’s Home is a not-for-profit charitable organization serving the Ottawa area and beyond. SMH has continuously and responsively served pregnant youth in Ottawa since 1933. Specialized...

  • Legal Intake Specialist

    4 weeks ago

    Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada WizeHire, Inc Full time

    Legal Intake Specialist - Remote (Canada) Posted 17 days ago Description Martine Law, a leading law firm, has been consistently ranked among the fastest-growing in the nation for three consecutive years. Specializing in criminal defense and family law, we seamlessly blend traditional legal expertise with cutting-edge technology to deliver unparalleled client...

  • Case Manager, Intake and Assessment

    4 weeks ago

    Ottawa, Winnipeg, Canada SIRC Full time

    POSITION: Bilingual Case Manager, Intake and AssessmentREPORTS TO: Senior Manager, Intake and AssessmentCLASSIFICATION LEVEL: M1LOCATION: Ottawa, ON or Winnipeg, MB Overview of Position The Case Manager, Intake and Assessment, is responsible for receiving, processing and following up on reports submitted to the Canadian Safe Sport Program (CSSP). The Case...

  • Intake and Support Services Worker

    2 weeks ago

    Ottawa, Canada St Mary's Home Full time

    **Reports to**:_Direct Services Manager_ **Please make sure to submit a cover letter along with your resume describing how your experience relates to the position of Intake and Support Services.** **About us** St. Mary’s Home is a not-for-profit charitable organization serving the Ottawa area and beyond. SMH has continuously and responsively served...