Bilingual Intake Coordinator

1 day ago

Ottawa, Canada Oncidium Full time

**About Us**:Oncidium is a well-established Canadian organization with over 20 years of experience in occupational health and disability management. Our focus is on a delivery system that is caring, effective, and evidence-based. Our team consists of occupational health nurses, physicians, psychologists, ergonomists, kinesiologists, mental health professionals, case managers, and paralegals who are all supported by people and processes that strive for high-quality results and excellent customer service. **Position Profile**:We are urgently seeking a "**Bilingual Intake Coordinator **" as the primary point of contact for specific clients. The Intake Coordinator is the initial contact with referral sources, coordinating the referral and intake service, facilitation of the administration process, and maintains communication with the referral sources and assessors, all the while providing services in both French and English. **Duties & Responsibilities**: - Schedule medical/occupational services following intake process and time requirements; - Communicate and confirm with all parties of appointment times and assessment requirements; - Review of reports and services for accuracy and contractual requirements; - Maintain an existing tracking system to monitor work in progress; - Communicate with assessors to obtain information pertaining to file management; - Assist with weekly reporting requirements; - Contact employers, employees, attending physicians, rehab caseworkers, occupational health practitioners in order to arrange and process appropriate medical assessments; - Attend case management meetings as required with a multidisciplinary team including key stakeholders; - Prepare invoices as per contract fee schedule; - Process of funds on internet portal; - Commitment to continuous quality improvement program. **Work Hours & Benefits**: - Full-time Permanent Remote work: Mon - Fri from 8:00 am to 4:00 pm EST - Group Benefits (Extended Healthcare/ Vision/ Dental) - Main Office Location: Woodbridge, ON L4L 8K8 - A compensation Package that commensurates with experience **Qualifications &Skills**: - 1-3 years experience in a related role is preferred; - Strong verbal and written communication skills in both French and English is a must - Medical / Healthcare knowledge required - working knowledge of legislation preferred; - Excellent organizational skills, customer-focused approach, and strong interpersonal skills; - Ability to work effectively with others; - Ability to learn new software with ease; - Must be able to multi-task and work in a fast-paced environment. **COVID-19 precaution(s)**: - Remote interview process - Personal protective equipment provided or required - Social distancing guidelines in place - Sanitizing, disinfecting, or cleaning procedures in place

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