Inside Service Representative

BigSteelBox - Canada’s leading provider of portable storage solutions is looking for an **Inside Service Representative** for our **Kelowna, BC.**

Are you a helper? Many of our customers are going through challenging situations, and we’re here to minimize the stress they experience with moving and storage. One of the ways we do this as an organization is to focus on creating a supportive service-oriented culture.

“We Love our Family” is one of our core values, and it epitomizes how we feel about everyone on our team. As a key customer contact, we’ll help you deliver an exceptional customer experience. If anything, ever goes wrong, your colleagues will be there to help, and BigSteelBox will have your back. Based on the results of our most recent employee engagement survey, 90% of employees would recommend working here to a friend.

That may sound too good to be true, but that’s how we roll.

You’ll be super successful in this role if you can empathize with our customers and have fun with your co-workers. “We Have Fun” is another one of our core values, so that’s another mandatory at BigSteelBox. We take our responsibilities seriously, but we love to laugh, and we want everyone to have a smile on their face at the end of the day

Doesn’t that sound like an awesome way to live your life?

Starting as soon as possible, the position offers a competitive base salary; benefits and a RRSP matching program will be provided after 3 months. The role will be scheduled on a weekly basis with shifts which may include weekends and shifts between 5 a.m. to 6 p.m. Overtime may be required from time to time.

Working under the supervision of the Contact Center Manager, The Inside Service Representative (Storage Consultant - Service queue) is responsible for providing excellent customer service through knowledgeable, professional advice and supporting all customers who are using, or in the process of using BigSteelBox services.

**THE EXPERIENCE AND QUALIFICATIONS WE ARE LOOKING FOR**:

- Minimum Education: Grade 12
- Two or more years of direct work experience in sales/inside sales is an asset

**WHAT YOUR PRIMARY RESPONSIBILITIES WILL BE**:

- Ensures their work practices and interactions are aligned with and promote the corporate values at all times.
- Adheres to and defends the company’s health and safety program, strengthening the safety culture in the workplace.
- Administrate customers’ service experience by coordinating deliveries, pickups, & moves of BigSteelBox’s
- Provide expert storage advice and information
- Remain knowledgeable about BigSteelBox products and services
- Give exemplary customer service to clients, drivers & suppliers
- Nurture relationships with existing clients
- Attend weekly service coaching meetings
- Attend monthly sales and service team meetings
- Manage local Dispatch calendars (store roles only)
- Assist in all other store/Contact Center related duties as required
- Provide support to Yard Supervisor as required (store roles only)
- Maintain & file accurate paperwork, records, & reports
- Secure confidential files
- Maintain office space in an efficient & clean manner
- Demonstrate a positive work ethic, attitude & professional image to all

**REQUIRED SKILLS/CORE COMPETENCIES**:

- Accountability - Takes personal ownership and responsibility for the quality and timeliness of work
- Adaptability - Adapts and responds to changing conditions, priorities, technologies and requirements
- Analytical Thinking - Applies systematic, logical reasoning when addressing problems
- Communication - Expresses and transmits information verbally and written, with consistency and clarity.
- Decision Making - Makes concrete, well-informed and thought-out decisions that support the overall organization.
- Networking and Relationship Building - Effectively builds constructive, friendly, professional relationships with customers and colleagues
- Planning and Organizing - Accurately estimates duration and level of difficulty of tasks and projects, setting out goals and objectives and work plans to complete.
- Problem Solving - Uses logic and analytical methods to come to realistic solution.
- Results Orientation - Possesses the ability to focus on desired outcomes, and how they are achieved,
- Service Orientation - Provides superior service to both internal and external customers.
- Teamwork - Works cooperatively and effectively with others to reach a common goal. Participates actively in group activities fostering a team environment.

**WORK FROM HOME REQUIREMENTS**
- Technological Requirements - Internet connection with minimum 100 mbps. A hardwired connection is highly recommended
- Dedicated workspace that is quiet and free from distraction

**HOW TO APPLY**

Schedule:

- Day shift

**Education**:

- Secondary School (required)

**Experience**:

- direct work experience in sales/inside sales: 1 year (preferred)

Work Location: One location