Contact Center Inside Service Representative

LOCATION: Kelowna, BC/ Hybrid /Remote
APPLICATION SUBMISSION DEADLINE: Open until filled

BigSteelBox - Canada’s leading provider of portable storage solutions is looking for Inside Service

Representatives (Storage Consultants) for our Landmark 6, Kelowna, BC location. Based out of our

central support office, this position allows for a flexible work arrangement with a combination of

work in-office and work from home or fully remote work options.

Starting as soon as possible, the position offers a competitive base salary; benefits and a RRSP

matching program will be provided after 3 months. The role will be scheduled on a weekly basis

with shifts between 5 a.m. to 6 p.m. Overtime may be required from time to time.

Are you a helper? Many of our customers are going through challenging situations, and we’re here

to minimize the stress they experience with moving and storage. One of the ways we do this an

organization is to focus on creating a supportive service-oriented culture.

You will be successful in this role if you can empathize with our customers and have fun with your

co-workers. “We Have Fun” is another one of our core values, so that’s another mandatory at

BigSteelBox. We take our responsibilities seriously, but we love to laugh, and we want everyone to

have a smile on their face at the end of the day

Working under the supervision of the Contact Center Manager, The Inside Service Representative

(Storage Consultant - Service queue) is responsible for providing excellent customer service

through knowledgeable, professional advice and supporting all customers who are using, or in the

process of using BigSteelBox services.

We are proud to have been certified as a Great Place to Work® This certification is awarded after

a thorough, independent analysis conducted by Great Place to Work Institute® Canada. It’s

based on direct feedback from employees, provided as part of an extensive and anonymous

survey about their workplace experience. In addition to this external survey, the results of our most

recent employee engagement survey, 90% of employees would recommend working here to a

friend.

What makes BigSteelBox unique? Visit our website to learn more about our core values and what

drives our BigSteelBox family.

What are you waiting for? Go ahead and apply. It could be the best decision you’ll make today

THE EXPERIENCE AND QUALIFICATIONS WE ARE LOOKING FOR:
Minimum Education: Grade 12
Two or more years of direct work experience in sales/inside sales is an asset

WHAT YOUR PRIMARY RESPONSIBILITIES WILL BE:
Ensures their work practices and interactions are aligned with and promote the corporate
values at all times.

Adheres to and defends the company’s health and safety program, strengthening the
safety culture in the workplace.

Administrate customers’ service experience by coordinating deliveries, pickups, & moves
of BigSteelBox’s

Provide expert storage advice and information
Remain knowledgeable about BigSteelBox products and services
Give exemplary customer service to clients, drivers & suppliers
Nurture relationships with existing clients
Attend weekly service coaching meetings
Attend monthly sales and service team meetings
Manage local Dispatch calendars (store roles only)
Assist in all other store/Contact Center related duties as required
Provide support to Yard Supervisor as required (store roles only)
Maintain & file accurate paperwork, records, & reports
Secure confidential files
Maintain office space in an efficient & clean manner
Demonstrate a positive work ethic, attitude & professional image to all

REQUIRED SKILLS/CORE COMPETENCIES:
Accountability - Takes personal ownership and responsibility for the quality and timeliness
of work

Adaptability - Adapts and responds to changing conditions, priorities, technologies and
requirements

Analytical Thinking - Applies systematic, logical reasoning when addressing problems
Communication - Expresses and transmits information verbally and written, with

consistency and clarity.
Decision Making - Makes concrete, well-informed and thought-out decisions that support

the overall organization.
Networking and Relationship Building - Effectively builds constructive, friendly, professional

relationships with customers and colleagues
Planning and Organizing - Accurately estimates duration and level of difficulty of tasks and

projects, setting out goals and objectives and work plans to complete.
Problem Solving - Uses logic and analytical methods to come to realistic solution.
Results Orientation - Possesses the ability to focus on desired outcomes, and how they are

achieved,
Service Orientation - Provides superior service to both internal and external customers.
Teamwork - Works cooperatively and effectively with others to reach a common goal.

Participates actively in group activities fostering a team environment.

WORK FROM HOME REQUIREMENTS

Technological Requirements - Internet connection with minimum 100