Customer Service Representative

3 days ago

Guelph, Canada Ceva Tiergesundheit GmbH Full time

**Customer Service Representative (Part-Time, 6-Month Contract)** The success of a company depends on the passionate people we partner with. Together, let's share our talents. As a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing, producing and supplying innovative health solutions for all animals, which contributes to the future of our diverse planet. We are committed to ensuring the highest possible level of care and well-being for farm animals (poultry, pigs, ruminants), companion animals (dogs and cats) and wildlife. Indeed, Our “Together, Beyond Animal Health” vision emphasizes that the health and wellbeing of people, animals and our planet are totally interlinked. More than ever, Ceva is committed to a "One Health" approach. As part of our “Diversity, Equity and Inclusion” policy, Ceva Animal Heath is committed to the employment of people with disabilities and will make reasonable accommodations throughout the interview process to ensure an inclusive and accessible experience for all applicants. To request an accommodation, please contact a member of the Ceva Talent Acquisition team. **Your missions**: Part-Time Customer Service Representative **Responsibilities**: - Strategy & Policies Definition & Implementation - Data Management & SC Monitoring - Responsible for the compliance of the data in his/her portfolio (transport purchase orders, invoicing customers, data management, handling of customer requests, etc.). - Sales Order Management - Manage the portfolio of customer orders in the systems and track their internal progress. Maintain up-to-date and precise flow of information. - Provide shipping documents and invoices according to the needs of each customer/country. - Give customers rapid and precise answers, issuing a credit note if necessary. - Internal Customer Relationships - Update customers on order status. - Ensure customer requests are handled - Quality, Continuous Improvement & Compliance - Ensure shipments are compliant with current regulations: product codes, licenses, shipping documents. - Ensure the financial risk is under control: prepayment, documentary credit, risk enquiries. - Register new customers following the compliance procedure in place. About you: - You are currently enrolled in a Post-Secondary Program in a related field - You have previous experience in a customer facing role and are good with interacting with others - You have a high attention to detail - You thrive in a fast-paced environment - You hare highly organized - You enjoy working as a part of a team - Quality and doing things right are important to you **Your profile**: About you: - You are currently enrolled in a Post-Secondary Program in a related field - You have previous experience in a customer facing role and are good with interacting with others - You have a high attention to detail - You thrive in a fast-paced environment - You hare highly organized - You enjoy working as a part of a team - Quality and doing things right are important to you

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