Customer Service Representative

1 week ago

Guelph, Canada CEVA Animal Health, LLC Full time

Customer Service Representative

**Responsibilities**:

- Manage key client portfolio, process orders, complaints, credits, chargeback as well as any other necessary transactions.
- Own the process of orders management, ensure orders are properly processed in JDE.
- Collaborate with the warehouse to manage orders.
- Prepare sales admin documentation. Manage invoicing in JDE.
- Backup for other CSRs as needed.
- Update customer on order status. Ensure customer request are handled.
- Drive process improvements, collaborate with other teams to improve customer experience.
- Provide information about products and services to customers.
- Take ownership of customer’s issues and follow problems through to resolution with a high level of professionalism.
- Ensure company policies and procedures are followed.
- Customer satisfaction follow-up. Keep record of customer interactions and actions taken. Partner with other teams as needed to resolve customer issues.
- Other ad-hoc projects as dictated by business needs.

Qualifications:

- Bachelor’s degree in Business Administration or relevant field.
- 3-5 years of related Customer Service experience.
- Excellent verbal and written communication skills. Proficiency in English and French.
- Ability to work well under pressure, meet deadlines and effectively manage resources.
- Ability to analyze and solve problems, results oriented. Effective Conflict resolution skills
- Excellent relationship building and communication skills, effective presentation skills.
- Organized and detail oriented, adaptable to change.
- Excellent computer skills (MS Office).
- Comfortable working in a fast-paced environment.
- Goal driven and highly motivated.

**Your profile**:
Qualifications:

- Bachelor’s degree in Business Administration or relevant field.
- 3-5 years of related Customer Service experience.
- Excellent verbal and written communication skills. Proficiency in English and French.
- Ability to work well under pressure, meet deadlines and effectively manage resources.
- Ability to analyze and solve problems, results oriented. Effective Conflict resolution skills
- Excellent relationship building and communication skills, effective presentation skills.
- Organized and detail oriented, adaptable to change.
- Excellent computer skills (MS Office).
- Comfortable working in a fast-paced environment.
- Goal driven and highly motivated.

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