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Rma Coordinator

3 weeks ago

Scarborough, Canada Warehousing & Distribution Full time

**Key Responsibilities**:
RMA Processing:

- Oversee the entire RMA process from initiation to resolution, including logging, tracking, and closing RMAs.
- Assign tasks, monitor performance, and provide guidance and support to team members.
- Work with team members to ensuring products move quickly and correctly through the RMA process.
- Inspect and document returned products accurately.

Project Coordination:

- Manage RMA-related projects, ensuring timelines and objectives are met.
- Collaborate with cross-functional teams to streamline processes and improve efficiency.
- Maintain detailed records of project progress and provide regular reports to management.

Process Adherence:

- Follow and enforce established RMA procedures and policies to ensure consistency and compliance.
- Develop and refine processes to enhance efficiency and accuracy in the RMA workflow.
- Train team members on RMA processes and best practices.

Basic Electronics Testing:

- Perform basic testing on returned electronic products to identify faults and determine appropriate actions.
- Document test results and communicate findings to relevant teams for further analysis or repair.

Warehouse Operations:

- Supervise the receiving and shipping of returned products, ensuring proper documentation and handling.
- Maintain a clean and organized work area within the warehouse.

Cross-Division Coordination:

- Liaise with other divisions as needed to resolve issues and ensure smooth operations.
- Collaborate with teams to address and resolve RMA-related issues.

**Qualifications**:

- Proven experience as an RMA Coordinator, Project Manager, or similar role.
- Strong organizational and project management skills.
- Familiarity with basic electronics testing and troubleshooting.
- Understanding of warehouse receiving and shipping processes.
- Experience in managing and leading a team.
- Excellent communication and interpersonal skills.
- Proficiency in using inventory management and tracking systems.
- Ability to follow detailed processes and procedures accurately.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.

**Preferred Qualifications**:

- Experience in the electronics or manufacturing industry.
- Knowledge of quality control and assurance practices.

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