Automotive Service Advisor

2 weeks ago

Surrey, Canada Dale's Auto Service Full time

**Service Advisor Position Opportunity**

Dales Auto Service has been servicing customers for 47 years

Qualifications for Service Advisor
- Working knowledge and experience of automotive products, repairs and parts
- Secondary education in the automotive field or equivalent work experience
- Strong communication skills and the ability to translate customer needs to workable technician orders
- Basic knowledge of computer programs including word processing and database tools
- Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
- Exceptional customer service skills based on experience
- Continuing education and knowledge acquisition on the function and repair of newer vehicles
- Basic mathematics skills to prepare and process bills and customer payment
- Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge

**Responsibilities**:

- Welcome our customers in a prompt, courteous manner
- Communicate with customers to determine the nature of their mechanical problems.
- Work to be a strong educator on product & repairs to make customers comfortable and informed.
- Obtain customer and vehicle data.
- Schedule appointments using Enterprise software.
- Advise customers on the status of their cars and provide estimates
- Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on work order.
- Follow up progress of each repair order during the day, contact customers regarding changes in the estimate or time promised.
- Handle telephone inquiries regarding work in process and appointments and return phone messages promptly.
- Stay up to date on technical and performance information on all vehicles serviced at Dales
- Assist co-workers.
- Demonstrate a behaviour that is consistent with the Company's Mission and Core Values in all interactions with customers, co-workers and suppliers.
- Adhere to all company policies, procedures and safety standards.

What Dale's Offers:

- Full Time Employment
- Comprehensive Benefits Package including Medical, Dental, Life Insurance, Accident Insurance and Flex Benefit Options
- Industry leading technology, advanced training opportunities and continuous growth
- Dale's also pays for offsite training courses/classes when beneficial

If you want to be a part of a team that continuously strives to be a leader in our industry and also have long term aspirations of being a member of the Dale's Auto Service Team then please send in a resume.

**Job Types**: Full-time, Permanent

**Salary**: Up to $70,000.00 per year

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Weekend availability

Ability to commute/relocate:

- Surrey, BC V3S 2N5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (required)

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