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Thrift Shop Assistant Manager

2 weeks ago

Surrey, Canada Mennonite Central Committee Full time

Canada, British Columbia, Surrey

Applications due: 02 Jan, 2026

**Job Synopsis**

Mennonite Central Committee BC (MCC BC) exists to share God's love and compassion for all through relief, development and peace. The Thrift Shop Assistant Manager role directly supports this mission by providing people leadership, expertise and management support so that Thrift shoppers can find and purchase high quality treasures to support MCC’s world-changing initiatives.

Working in MCC BC’s Surrey Thrift Shop, located in Central Surrey, BC, and reporting to the Surrey Thrift Shop Manager, the Assistant Manager is responsible for providing day-to-day leadership and support for the daily operations of the thrift shop. From the warehouse to the retail floor, under the direction of the Shop Manager and the Director, Social Enterprise, you are responsible for identifying and implementing activities at your thrift shop to meet its goals, plans and vision.

This role includes general shop leadership alongside and in relief of the Thrift Shop Manager, employee and volunteer coordination and scheduling, hands-on retailing assistance, back-of-house and inventory supervision and support, shop communications, and workplace safety. You’ll work directly with customers, volunteers, employees, donors and members of the community in a manner that reflects Christian integrity, exemplifying the beliefs, values, and mission of Mennonite Central Committee British Columbia in the workplace.

As an integral member of the team, this position requires a personal alignment with MCC BC’s Christian identity and values, which are rooted in Jesus, the broader community of faith, and the work of reconciliation. The role includes participation in devotionals and prayer within MCC BC, as well as at churches or faith gatherings, and calls for representing MCC and its work with integrity in all settings.

Job Details**

Salaried Employee -Full Time at 1 FTE

** Qualifications**

Essential:

- Must be able to demonstrate a commitment to a personal Christian faith and discipleship, active participation in a Christian church or Christian community, and nonviolent peacemaking.
- Three years of relevant Thrift and/or retail experience
- Post-secondary studies in business management, or 1+ year experience in a supervisory, volunteer coordination or management role preferred
- Satisfactory criminal record check
- Legally eligible to work in Canada

Preferred:

- Knowledge of the second-hand merchandise market & basic ability to assess quality of clothing, housewares, and furniture is an asset
- Current First Aid Training Certification (may be provided in first three months of employment)
- Verbal Intervention Training Certification (Nonviolent Crisis Intervention; may be provided in the first three months of employment)
- Valid driver’s license and clean driving record (abstract)

** Key Responsibilities**

Include, but are not limited to:
RETAIL OPERATIONS
- Lead, monitor, support and participate in all aspects of shop operations, acting in relief of the Shop Manager when the Shop Manager is not present
- Oversee shop opening and closing procedures, as required
- Oversee, support and participate in service and assistance directly to customers and donors on the retail floor, during donations intake, and at check-out
- Oversee, support and participate in inventory receiving, pre-sorting, sorting, repair/preparation, and movement onto the retail floor or for appropriate disposal
- Maintain merchandise quality and price control, including researching competitive price points and developing and updating quality criteria, price lists, and merchandise rotation schedules
- Oversee, support and participate in inventory pick-up and delivery, as required
- Oversee, support and participate in inventory movement, stocking, placement, merchandising and maintenance, to achieve MCC BC standards of tidiness, organization and optimal sales impact
- Oversee, support and participate in check out services and processes, including customer service and assistance, cash handling, till systems, balancing, and error handing
- Monitor, intervene and resolve disruptive, intense or challenging customer and visitor interactions and loss prevention situations
- Assess, rectify and improve all aspects of shop cleanliness, tidiness and safety conditions and standards
- Maintain records of customer, employee, volunteer, visitor or property incident reports related to any aspect of shop operations, submitting to internal and external authorities as required
- Under the direction of the Shop Manager, support property and capital asset maintenance and upgrade activities
EMPLOYEE & VOLUNTEER LEADERSHIP
- Demonstrate MCC BC’s commitment to Christian mission, values, behaviours and approaches as defined in the qualifications, in all formal and informal interactions with any stakeholder
- Coordinate all aspects of shop volunteer operations for the store, including recruitment, training, scheduling an