Administrative Assistant

**ABOUT SHIFT TRANSIT INC.**

Shift Transit Inc. is a leading mobility operations company, overseeing 60,000 mobility assets on a daily basis, including scooters, bikes, carsharing vehicles, and micro transit/paratransit vans. We partner with private, public, and non-profit clients to provide day-to-day fleet management, marketing, and customer service support for a wide array of mobility programs.

As the operator of Bike Share Toronto, Shift Transit manages 9,000+ bikes and 700+ stations that cover across the City of Toronto. Shift Transit, with its partner PBSC Urban Solutions, has years of experience planning, implementing, and operating bike-sharing programs across North America. Through careful planning and collaboration with our clients in each city, we take pride in delivering an excellent experience to both our riders and our clients.

**SHIFT TRANSIT INC. LIFE**:
Our office is located near Lakeshore / Carlaw, with a flexible approach to hybrid work depending on the requirements of your role. You will work hard, have a lot of responsibility, you will be challenged daily, and work side-by-side with the senior leadership as you learn and grow within the company. We are a small but powerful team of industry experts. We work hard but love to celebrate wins. Working within a team environment is extremely important to us, and it should be to you too.

**JOB SUMMARY**:
**PRIMARY RESPONSIBILITIES**:

- Provide guidance, direction and support to the client group in employee relations issues, including company policies & procedures, recruitment & selection strategy, performance management, job evaluations, terminations, training & development and benefits administration,
- Resolve sensitive colleague issues. Research answers and make inquiries of HR related issues
- Resolve necessary payroll inquiries as required
- Provide support to all new hires and internal Hiring Managers, managing all day-to-day onboarding processes to ensure employees complete onboarding in a timely manner.
- You will be the main point of contract for general employee questions regarding company policy and procedures, while also directing employees to the appropriate teams if needed.
- Maintain up-to-date databases and employee records.
- Administer company onboarding process (e.g.; systems access, screening, data accuracy)
- Drive forward and identify new verticals in the talent attraction and retention efforts
- Collaborate with peers and channels to identify inefficiencies and submit recommendations to the team.
- Lead to improve inefficiencies as well as maintain and enforce published system processes.
- Collect data for analytics and reporting, as assigned.

**REQUIREMENTS**:

- You are a self-starter who remains highly organized when given competitive deadlines, and completes tasks on time.
- You are a team player in every sense of the word. You love to collaborate both internally and externally.
- Ability to adapt and think critically.
- Must possess a valid class G or G2 driver’s license with a clean driver’s abstract.
- Tech-savvy and enjoys working with interactive technology.
- Must be willing to work at flexible hours, varied schedule of days, evenings, weekends, and/or holidays as needed.
- Proficiency in Excel, Word, and ability to learn and master new software quickly.
- Ability to be flexible with work time. Work hours may exceed 8 hours per day and/or 40 hours per week during special projects. Some weekends and off-hours may be required.
- Maintain **_high_** confidentiality with sensitive data
- Able to travel throughout the city (transit or company vehicle) up to 50% of the time
- Strong organizational and communication skills to adjust in a fast-paced environment.
- Drive forward and identify new verticals in the talent attraction and retention efforts
- Proven experience working in a fast-paced, high-stress, high-demand environment; previous administrative, HR and similar role preferred.
- A passion for and experience in the mobility and transportation industry will be considered an asset.

**ADDITIONAL INFORMATION**:
All personnel may be required to perform duties outside of their normal responsibilities to accomplish Shift Transit key performance indicators. Shift Transit Toronto is committed to fostering a positive and progressive culture with a workforce that is representative of the population it serves. Applications from women, Aboriginal peoples, persons with disabilities and visible minority group members are encouraged.