Administrative Assistant

2 weeks ago

Toronto, Canada Jet-Mate Canada Inc. Full time

**Job Overview**:
We are seeking a highly organized and detail-oriented Administrative Assistant to join our team. This role combines standard administrative duties with a focus on researching customer experiences, making it an ideal opportunity for someone who excels at supporting operational tasks while also offering valuable insights into our customers' needs and experiences.

**Key Responsibilities**:

- Provide comprehensive administrative support, including scheduling meetings, managing calendars, and preparing relevant documents.
- Assist in organizing and executing customer experience research activities, such as surveys, interviews, and focus groups.
- Collect and analyze customer feedback to identify trends, improvement opportunities, and successes.
- Update and maintain customer research and feedback databases.
- Prepare reports and presentations to share findings and actionable insights with leadership and other teams.
- Support the creation and maintenance of customer experience metrics and tracking systems.
- Handle customer inquiries or issues, ensuring exceptional service and satisfaction.
- Perform additional administrative tasks as needed to assist the team.

**Qualifications**:

- Prior experience as an administrative assistant, office assistant, or in a similar role.
- A solid understanding of customer research, data collection, or analysis is a bonus.
- Excellent organizational skills with the ability to manage multiple tasks in a fast-paced environment.
- Proficient in office software, such as Microsoft Office Suite and Google Workspace.
- Strong communication skills, both written and verbal.
- Ability to work independently and collaborate effectively with a team.
- A genuine interest in enhancing customer experience and improving processes.
- High attention to detail and accuracy in all tasks.

Pay: $25.00-$30.00 per hour

Expected hours: No less than 30 per week

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Company events
- Dental care
- Extended health care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person

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