Account Manager

6 days ago

Vancouver, Canada Wallop Full time

Wallop is looking for a contract Account Manager to manage accounts under the guidance of the Director of Sales. This is a temporary part-time 3-month contract to cover a leave of absence, with the potential of an extension to a full-time permanent role.

As the Account Manager, you’ll be responsible for developing and maintaining client relationships and identifying opportunities to expand relationships with existing clients. It's critical that you have excellent accountability, communication, attention to detail, and problem-solving skills. You should be comfortable leading calls with decision-makers and senior managers.

**On a day-to-day basis the Account Manager will**:

- Build and nurture long-term relationships with existing clients (opportunities, future growth plans, and strategy)
- Plan, execute, and manage key accounts and determine product or service requirements; communicating directly with internal and external stakeholders to ensure alignment amongst the team
- Collaborate and work closely with the Director of Sales on client relationships (this position reports directly to DOS)
- Collaborate with the Digital Marketing, Production, and Project Management teams to plan, scope, and budget new and existing services
- Promote and adhere to the workplace values of the company

Skills & Experience
- Experience in account management, client success, support, or a related role
- Excellent technical, communication, and people skills
- Excellent planning, organizational, and time management skills
- Ability to provide feedback to colleagues and stakeholders in a clear and constructive manner
- Relationship building and conflict resolution skills
- Strong attention to detail

Personal
- You are smart, curious, and eager to learn
- You like people, and people like you
- You’re team-oriented but equally happy to work on solo projects
- You enjoy problem-solving and finding solutions
- While you do not need to be based in Vancouver, we do ask that your working hours cross over with our core PST work hours

About us

If you have a passion for travel, you’ve landed in the right place. We’re building a team to become the world's leading digital agency for experiential travel, unique properties, and one-of-a-kind hospitality brands. Our ideal employees have an interest in, and a desire to develop expertise around the niche we operate in. You’ll work with some of the most unique, luxury travel products and destinations in the world. Your job will be to deliver digital services which bring these experiences to life.

As Wallop has moved to remote working. For those who are keen to meet in real life, our WeWork office is a great place to connect and collaborate with colleagues.

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