Account Manager

**About the Role**

RPMGlobal is seeking an Account Manager with experience operating in large, multinational mining accounts to drive customer engagement, identify and qualify opportunities, and grow business with existing and prospective customers.

To be successful in this role you will have a background in managing and selling enterprise software into the largest customers in North America. You will be a strong relationship builder and negotiator with the ability to navigate complex software sales to positive outcomes. You will have a strong drive, customer focus and initiative with the ability to build strong customer/dealership relationships across differing levels of management. A background selling software within the mining and/or capital-intensive industries would be highly advantageous, but not essential.

Regular domestic and international travel is a requirement of this role.

**Key Responsibilities**
- Client Management
- Provide an exceptional customer service experience by consistently managing client expectations.
- Act as the primary contact for the resolution of customer issues within accounts.
- Develop account plans which align customer strategies with RPM solutions and value propositions.
- Sales
- Achieve assigned quarterly/annual sales quota for enterprise software licenses and services in assigned accounts/regions.
- Cultivate a healthy sales pipeline by uncovering new opportunities, following up on leads, and managing the existing customer base.
- Create and execute sales campaigns to targeted customers using internal and external databases.
- Communicate and present RPM’s integrated software solutions to a variety of business stakeholders, industry contacts, and business partners.
- Align customer needs and requirements to RPM solutions while engaging the relevant internal team to support the deal
- Work as part of the North American Sales team to coordinate proposals and solutions.
- Accounts
- Drive the development and implementation of account plans, design customer engagement and relationship strategies, prioritize the opportunities and execute relationships in line with account plans.
- Understand and map account stakeholders for assigned accounts.
- Build long term partnerships with key management, solution and channel partners.
- Sales Administration
- Participate in the creation and delivery of maintenance proposals for designated key customers.
- Effectively utilize CRM to manage customer contacts, opportunities, and leads.
- Creation and maintenance of reports on sales efforts within the region.
- Leveraging customer relationship management tools to manage the entire sales cycle, prioritize activities, and provide accurate forecasting information.
- Software
- Manage, create, deliver and invoice all maintenance within the region.

**About You**

You will have:

- A proven track record in Account Management in large, matrixed organisation.
- Experience selling software into complex accounts, mining software preferred but not essential.
- Experience managing accounts within an Enterprise level software sales environment.
- An extensive proven track record of achieving software sales targets.
- Marketing and sales conversion experience within complex selling environments.
- Exposure to, or knowledge of, RPM software solutions.
- Exceptional interpersonal and communication skills.
- Have a high degree of self-motivation to succeed and grow the business.
- High level knowledge of software development methodologies.
- Based in and eligible to work in Canada.

**About RPM**

RPMGlobal is the mining industry’s leading advisory and consulting, enterprise technology and training provider and has been at the forefront of change and innovation in the mining industry for over 50 years.

We advance the mining industry towards a safer, more efficient and more sustainable future through the delivery of innovative software solutions and deep domain mining expertise. Guided by our underlying principles of mining expertise, innovation and sustainability, we strive to create safer, more efficient and more sustainable operations for our mining customers.

Our focus on providing advanced mining advisory and consulting, enterprise technology and training across the mining lifecycle, enables us to guide customers through the current and emerging challenges the industry faces worldwide. This includes helping them meet the shift in social norms and consumer and investor ESG related expectations.