Junior Service Advisor

_Drive customer satisfaction. Crush your sales goals. Grow with a respected local brand._

Ted’s Tire Discounter is Guelph’s go-to tire and wheel shop, known for our top-tier service, product knowledge, and no-pressure customer approach. We're looking for a motivated, detail-oriented Junior Service Advisor who thrives in a fast-paced, customer-focused environment and is ready to become a key part of our growing team.

Compensation & Incentive Plan

**Base Salary**:

- $45,000 / year starting, based on experience

**Incentives**:

- Monthly performance bonuses: Up to $1,500*

Bonuses based on combined team & individual performance after successful completion of probationary period.
- Opportunity for pay increases with demonstrated performance and tenure

**Total earning Potential**: $50,000-$70,000+ per year

**Benefits**:

- Health & dental coverage
- Employee discounts
- Company supplied uniforms
- Stable, Full-Time Hours
- Supportive Ownership & Management
- Opportunity for growth

Key Responsibilities

**Customer Sales & Service**
- Assist walk-in, phone, and online customers by recommending tire and wheel options and services based on vehicle, driving habits, seasonal, and budgetary needs.
- Provide retail and wholesale customers with accurate quotes and timelines
- Educate customers on tire brands, warranties, services including tire storage in addition to seasonal promotions
- Build rapport with new and repeat customers to build a returning customer base

**Sales Operations**
- Follow up on inquiries and quote requests online, over the phone, and in person
- Enter and update customer information in the POS system
- Create work orders, process payments, and handle basic paperwork
- Track your quotes and convert opportunities into sales
- Follow up on pending orders and quotes on a regular basis
- Perform day-end procedures
- Contribute to hitting monthly sales targets and customer satisfaction KPIs
- Actively participate in regular team meetings

**Team & Workflow Support**
- Liaise with Retail Manager, Technicians, and the Shop Foreman to ensure smooth daily operations
- Communicate customer needs clearly to the service team
- Assist with merchandising, showroom cleanliness, and product displays
- Other duties as assigned

Skills & Qualifications

**Required**:

- Proven success in retail or inside sales
- Automotive experience an asset but not required
- Strong written and verbal communication and interpersonal skills
- Tech-savvy — able to learn sales and fitment platforms quickly
- Organized, punctual, and dependable with a team-first attitude
- Able to thrive in a busy environment and stay calm under pressure
- Problem solver - you should be able to identify a problem and offer solutions
- Take initiative - Don’t wait to be told what to do next. Jump in. Follow up. Keep momentum.
- Detail oriented - accuracy in quotes, notes, and fitments are important.
- Resilient and coachable - willing to take feedback, adapt, and improve and grow.
- Willingness to continually learn. Take online training courses to enhance product knowledge and customer service skills.
- Overtime hours during peak seasons (Spring / Fall)

**Preferred**:

- Experience in the automotive, tire, or wheel industry
- Familiarity with POS systems, inventory tools, and CRM
- Basic knowledge of tire sizes, vehicle fitments, or mechanical work

Why Join Ted’s Tire?

We’re not your average shop.
We invest in our people and provide a respectful, supportive workplace where you can grow. You’ll work alongside experienced pros, not micromanagers. We’ve built a loyal customer base by doing things the right way — no upsell gimmicks, no rushed work. Just honest service and good advice that is backed by a hard-working team. We invest in our people and take pride in being one of the top destinations for tires and wheels in the region. If you’re ready to take the next step in your career — and want to help Guelph drivers ride safely and in style — we want to meet you.

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$70,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Overtime
- Weekends as needed

Ability to commute/relocate:

- Guelph, ON N1K 1A6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person