Service Advisor

4 days ago

Guelph, Canada Guelph City Mazda Full time

**Position**: Service Advisor - Full Time

**Location**:All Queenston Auto Group Dealerships: Hamilton, Burlington & Guelph, ON

**Department**:Service

**About Us**:
The Queenston Automotive Group is a leading name in the automotive industry, known for our commitment to excellence and customer satisfaction. From modest beginnings, we’ve grown into a thriving enterprise with locations in Hamilton, Burlington, and Guelph, employing over 250 professionals. We proudly sell and service top brands like Chevrolet, Buick, GMC, Honda, Mazda, Nissan, and Infiniti. Our team provides high-quality new and used vehicles and exceptional service.

We foster a supportive, inclusive work environment, with a focus on employee growth through training, career advancement, and a culture of teamwork and innovation.

**What we are looking for**:
We are currently seeking **Service Advisors** for all our dealership locations. As a key member of the Service Department, you will be the first point of contact for our customers—delivering exceptional service, ensuring smooth maintenance and repair experiences, and building long-term relationships that keep our customers coming back.

**About the Role**

Reporting to the Service Manager, the Service Advisor plays a critical role in understanding customer needs, coordinating vehicle servicing, and communicating recommendations with clarity and professionalism. You are detail-oriented, personable, and knowledgeable—committed to providing a premium, personalized service experience.

**Key Responsibilities**:

- Greet and assist customers in person or over the phone in a professional and timely manner
- Understand and assess service needs using customer input and historical data
- Explain repair or maintenance recommendations and estimated costs clearly and accurately
- Document service details and maintain accurate repair orders
- Ensure timely completion of all documentation and administrative tasks
- Stay up-to-date with all required brand-specific training and service protocols
- Champion exceptional service at every touchpoint

**Qualifications**:

- Strong interpersonal and communication skills
- A positive, customer-first mindset
- Excellent problem-solving abilities and attention to detail
- Basic computer skills and strong math abilities
- Highly organized and adaptable to changing priorities
- Availability to work evenings and weekends as required

**Why Join Us?**
- ** Growth Opportunities**: Vast potential for career advancement.
- ** Competitive Compensation**:Attractive salary package.
- ** Comprehensive Benefits**: Enjoy a range of health and wellness benefits
- ** Training and Development**: Extensive support for your professional growth.
- ** Company Events**: Participate in team-building activities and company events.
- ** Dynamic Workplace**: Be part of a team where your contributions truly matter.
- In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities, a request for accommodation will be accepted throughout the hiring process._
- We are an equal opportunity employer that welcomes all applicants including persons with disabilities, visible minorities, women, and aboriginals. We thank you for your interest, however, only those applicants selected for an interview will be contacted._

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