Intake Resource and Referral

**Position: Intake Resource and Referral Worker**

**Employer: Eastern Ottawa Resource Centre (EORC)**

**Schedule: Permanent Full time (35 hours/week)**

**Salary: 55,408.00 to 68,278.00**

**Location: 1180 Ogilvie Road, Suite 215, Ottawa, Ontario**

Are you ready to have a positive impact on the lives of individuals of all ages in Ottawa’s east/south-east communities? We are looking for a reliable and detail-oriented individual to join our team as Program Coordinator. If you thrive in a collaborative environment and enjoy contributing to a larger purpose, this is the perfect opportunity for you.

**THE EASTERN OTTAWA RESOURCE CENTRE**

Are you seeking an exciting and fulfilling job in a warm and vibrant environment? Do you have a strong desire to make a difference in your community? At the EORC, we are proud to be a team of passionate individuals from diverse backgrounds, professions, and life experiences, all working together towards a shared objective: to provide client-centered services that promote well-being and enhance the quality of life in the East Ottawa community and its surrounding areas. As an employer, the EORC values respect, collaboration, accountability, and compassion, upholding the highest standards of equity, diversity, and inclusion.

**NATURE OF THE WORK**

As a member of the multidisciplinary team, the Intake Worker responds to all requests and provides crisis intervention, short-term support, and support groups/workshops. The incumbent assesses client needs, provides information, advocacy and refers to other services, if necessary. As a value driven organization, we are seeking an incumbent that aligns themselves with the values of the agency, namely: Respect, Compassion, Client Centered, Collaboration, Accountability. Reporting to the Program Manager, the Intake worker is engaged in community liaison, education and outreach services on issues and programs offered at the Centre. The person identifies the needs of the community from a program planning and development perspective. The incumbent ensures case consultation with staff and community members.

**RESPONSIBILITIES**
- Assess and respond to all client requests
- Provides crisis intervention services in person, virtually, and by telephone
- Prioritizes client’s needs based on urgency/severity and complexity of circumstances
- Provides short term intervention support
- Informs and refers clients to the appropriate services
- Liaises with emergency services providers
- Advocates on behalf of the individual/family in order to ensure that the clients receive community support, health, social, legal, financial and recreational services as required
- Consults with Centre staff and other services in order to develop a comprehensive service plan when appropriate
- Facilitates support group/workshops
- Monitors service trends and gaps for program planning and development
- Mobilizes and coordinates appropriate resources to respond to the need
- Provides accompaniment services to clients, when required
- Participates in community development or projects (committees, groups, etc.) as agreed by the Centre
- Prepares and maintains all necessary documentation and statistical records related to the position.
- Participates as an active member in staff meetings and staff development.
- Participates as an active member in internal EORC committees and external community-based committees.
- Supervises student placements as required.
- Performs other related duties.

**WHAT WE WOULD LIKE TO FIND IN YOU**
- BSW, or degree in another related discipline; will also consider diploma from a post-secondary institution with relevant experience
- Minimum of two years’ experience in a community-based social service agency as a front-line worker
- Demonstrated counseling and short-term crisis intervention skills
- Thorough knowledge and understanding of community resources (of Ottawa East and South an asset)
- Excellent communication skills and strong interpersonal skills.
- A willingness to maintain high quality, client centered services through superior organizational and problem-solving skills
- Demonstrated understanding of the particular needs and issues faced by diverse and marginalized groups such as poverty, mental health and violence
- Non-judgmental and egalitarian attitude
- Ability to work and function as a member of the Intake, Resource and Referral Team and the larger Centre team
- Excellent oral and written English and French, **English and French language skill is mandatory, **Somali and Arabic a strong asset.
- Excellent computer skills.
- Ability to work flexible hours which may include evening and weekends.

**WHAT YOU WILL LIKE ABOUT US**
- Atmosphere that promotes collaboration, exchanges, and inclusion.
- Group insurance and employee assistance program are in effect 3 months after your hiring.
- Contribution to the OPTrust defined benefit pension plan.
- In addition to your 4 weeks of vacation: 5 days of personal leave, 15 sick da