Partner Success Specialist

4 days ago

Ottawa, Canada Versaterm Full time

**THE COMPANY**

Versaterm is an Ottawa-based vertical market software company that has been in business for over 40 years. We provide industry-leading products in mission-critical areas for Police, Fire and EMS agencies across North America and the Caribbean. As a result of significant growth, we are looking for top notch professionals to join us during this exciting time. Our clients relay on us to provide exceptional 24/7 support, and we depend on a team of top-notch professionals who are dedicated to client service excellence.

**THE ROLE**

The Partner Success Specialist position is essential in shaping the customer experience and customer satisfaction for all client initiatives after initial onboarding.

Partner Success Specialists take on management of client product upgrades and provide front-line, non-technical support for all clients across the entire Versaterm Public Safety product line. They work with the client evolution teams to identify opportunities to enhance the customer experience and implement add-on functionality to take advantage of the evergreening of the product suite.

Please note that this position could be based out of anywhere in Canada with a strong preference for the Ottawa head office.

**THE IDEAL CANDIDATE**

If you are someone with a public safety background who has worked with Versaterm products, has prior experience managing a project team and providing support for users of our products, this is the career for you

**ROLE REQUIREMENTS**
- Understanding of public safety software systems and Canadian law enforcement practices
- Proven customer support and/or account management experience
- Excellent written and oral English language skills (French would be an asset)
- Project Management expertise
- Knowledge of JIRA, Confluence, Kantata or CRM systems will be considered an asset
- Knowledge of CAD, RMS and Mobile Applications (Versaterm products specifically would be an asset)
- Passion for public safety
- Ability to travel to provide on-site services

**KEY COMPETENCIES**
- Intense focus on customer service with the desire to go above and beyond to meet client demands and project deadlines
- Ability to multitask, prioritize and manage time efficiently
- Independent worker and team collaborator
- Excellent communication, listening and problem-solving skills
- Effective conflict management skills
- Ability to forge robust internal and external partnerships

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