Partner Success Specialist

3 days ago

Ottawa, Canada Versaterm Full time

**About Us**

For over 40 years, Versaterm Public Safety has been a pioneer in public safety software, revolutionizing agencies' operations, both large and small, with a comprehensive range of solutions from community engagement to case closure. Versaterm's commitment to public safety is exemplified by a steadfast dedication to customer satisfaction, the development of innovative software solutions driven by advanced technologies, and a team passionately dedicated to making a positive impact on the lives of those sworn to serve.

This is an exciting time for us We are currently undergoing significant growth, marked by increased sales and implementations of our public safety products. Join us as we continue to innovate, focusing on creative and seamless solutions that empower our customers to prioritize the communities they serve.

**The Role**

The Partner Success Specialist position is essential in shaping the customer experience and customer satisfaction for all client initiatives after initial onboarding. Partner Success Specialists take on management of client product upgrades and provide front-line, non-technical support for all clients across the entire Versaterm Public Safety product line. They work with the client evolution teams to identify opportunities to enhance the customer experience and implement add-on functionality to take advantage of the evergreening of the product suite.

Please note that we are looking for two to three individuals to join the team in a full-time capacity.

If you are someone with a public safety background who has worked intimately with Versaterm products, ideally as a member of the initial onboarding project team, a front-line operational support resource or a trainer for users of our products, this is the career for you

**Role Requirements**
- Understanding of public safety software systems and law enforcement practices
- Proven customer support experience
- Excellent written and oral English language skills
- Knowledge of JIRA, Confluence, Kantata or CRM systems will be considered an asset
- Knowledge of CAD, RMS and Mobile Applications (Versaterm products specifically would be an asset)
- Passion for public safety
- Ability to travel to provide on-site services

**Key Competencies**
- Intense focus on customer service with the desire to go above and beyond to meet client demands and project deadlines
- Ability to multitask, prioritize and manage time efficiently
- Independent worker and team collaborator
- Excellent communication, listening and problem-solving skills
- Ability to forge robust internal and external partnerships

**Equal Opportunity

  • Partner Success Specialist

    2 weeks ago

    Ottawa, Canada Versaterm Full time

    **The Company** Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we've been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy,...

  • Partner Success Specialist

    3 days ago

    Ottawa, Ontario, Canada Versaterm Full time $60,000 - $90,000 per year

    The Company Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we've been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we...

  • Partner Success Specialist

    1 week ago

    Ottawa, Ontario, Canada Versaterm Full time $60,000 - $90,000 per year

    The CompanyVersaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we've been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we...

  • Partner Success Program and Enablement Specialist

    1 week ago

    Ottawa, Canada N-able Full time

    Overview: Partner Success Program and Enablement specialist empower N-able Partner Success and Operational leadership with day-to-day support, as well as decision-making process improvement. This is achieved through resolving how-to inquiries, investigating inefficiencies, helping to standardize best practices, and leading cross-functional...

  • Document Fulfillment Specialist

    3 days ago

    Ottawa, Canada Your Mortgage Specialist Full time

    **Now Hiring: Document Fulfillment Specialist** **About Us** We are a leading mortgage team recognized for delivering an outstanding client experience. Our reputation is built on years of service excellence, powered by a team of dedicated professionals, proven systems, and a commitment to going above and beyond. We’re proud of the strong relationships...

  • Partner Success Specialist

    2 weeks ago

    Ottawa, Canada Versaterm Full time

    Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on...

  • Partner Success Specialist

    1 week ago

    Ottawa, Canada Versaterm Full time

    Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on...

  • Broker Partner Success Specialist

    2 weeks ago

    City Of Langley, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southw, Canada Mutual Fire Insurance Full time

    A reputable insurance company in Metro Vancouver is seeking a Commercial Partner Success Specialist to enhance broker relationships and promote insurance products. The ideal candidate will have 3-5 years of experience in commercial property and casualty, and strong communication skills. This full-time role offers a comprehensive benefits package and flexible...

  • Partner Success Specialist

    4 days ago

    Ottawa, Canada Versaterm Full time

    Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on...

  • Customer Success Specialist

    5 days ago

    Ottawa, Ontario, Canada Zerotek Full time $60,000 - $75,000

    NOTE: This role is open to candidates based in Canada only.Location: Remote (Canada, preference for EST time zone) Type: Full-timeCompensation: $60-75K CAD + equityReporting to: Head of Customer SuccessAbout ZeroTekZeroTek is a profitable, remote only, employee-owned B2B SaaS company that provides a Secure Identity Access and Business Management platform...