Client Service Coordinator

2 weeks ago

Guelph, Canada RLB LLP Full time

If you love problem solving, thrive on exceeding member expectations with fresh ideas and collaborative approach, then this role is for you

**Responsibilities**
- Support identification of current and future strategic priorities, including developing business cases for recommendations.
- Collaborate with Director to develop workable solutions in support of member relations.
- Collaborate, monitor, and support the Director in preparing and implementing an annual plan.
- Fielding product and service questions from members.
- Evaluating member needs and ensuring that they are matched with the most appropriate product or service.
- Ensure meticulous member records management and data entry tasks.
- Promoting strong client relationships.
- Communicating with processors, transporters, and other industry stake holders.
- Assist with the creation, development and implementation of resources and programs.
- Coordinate and host information meetings with members.
- Provide project management coordination to initiatives related to member services offerings.
- Support team members as it relates to member services, cross train to fill in for vacations.
- Preparation and review of reports, conducting research and compiling data.

**Requirements**:

- Post Secondary diploma specializing in Agriculture or business administration.
- Minimum 5 - 10 years business administration experience.
- Sales and customer service experience an asset.
- Self-directed, problem-solving skills, communication skills, analytical, well organized, prompt (sensitivity to deadlines), time management skills, dealing with difficult customers.
- Process oriented mindset.

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