Member Services Coordinator

2 weeks ago

Guelph, Canada Guelph Soccer Full time

160 Southgate Drive, Unit 2

Guelph, Ontario N1G 4P5

POSITION TITLE: Member Services Coordinator

REPORTS TO: Program Manager

POSITION TYPE: Part-time (Sept-April) & Full-time (May-Aug)

COMPENSATION: $22/hour

**BACKGROUND**
Guelph Soccer operates as a non-profit soccer club in the City of Guelph and wishes to offer its members the highest possible administration support to meet the expectations of the athletes, coaches and parents of Guelph Soccer’s programs.

**JOB OVERVIEW**
The Member Services Coordinator is a vital role within the organization with the principal responsibility of customer service and program administration. The Member Services
Coordinator is dedicated to meeting the expectations of our members. This role is a key member of our team and will be integral to executing our programs year-round.

**OVERALL ACCOUNTABILITY**

1. Client Services and Communication Responsibilities
- Process and assist customers with all program registration, including payments, questions, and/or concerns.
- Provide solutions to concerns and report any issues to Program Manager.
- Assist with player and volunteer requests and inquiries for Guelph Soccer programs specifically house league and community programs.

2. Administrative Responsibilities
- Administer and prepare team start up packages.
- Manage the creation of team rosters utilizing the approved club management software.
- Oversee equipment handout.
- Create schedules for all leagues.
- Oversee and administer the setup of online registration for all programs.

3. Event Management
- Lead, organize and manage Guelph Soccer events including, but not limited to:
Open Houses, Guelph Soccer Day, Year End HL Festival and Tournament.
- Build overall project work plan(s) to be approved by the Program Manager.
- Recruit volunteers to meet the resource requirements of the events.
- Support and liaise with all Guelph Soccer staff and volunteers on a variety of tasks, as needed.

4. Program Support
- Lead and supervisor part time on-field staff.
- Assist with onboarding and training on-field staff.
- Assist with staff scheduling and provide on field coverage, as necessary.
- Provides excellent customer service to coaches, parents, and players.
- Act as an ambassador for the organization, handling any questions or conflicts that may arise on field.
- Provide administrative support to the Program Manager and all other staff when necessary.

5. Other duties as may be assigned from time-to-time by the Executive Director.

**Qualifications**:

- Strong customer service and communication skills; verbal, written, listening.
- Effective time management and priority setting practices.
- Strong service ethic, interpersonal and customer service skills.
- Must be team-oriented, able to work collaboratively and independently.
- Resourceful and good problem-solving skills: able to recognize potential problems and initiate appropriate preventative action.
- Knowledge of MS Office (primarily Excel, Word, MS Outlook).
- Ability to work evenings, weekends, and some holidays required.
- Knowledge of soccer or sport leagues.
- Valid driver’s license.
- Access to a vehicle.

**Job Types**: Full-time, Part-time

**Salary**: From $22.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Evenings
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Guelph, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

  • Member Relations Coordinator

    1 day ago

    Guelph, Canada Kaizen Lab Inc. Full time

    If you love planning events, enjoy connecting with people, and thrive on creating memorable experiences, this role is for you! Our ideal candidate is a self-starter with a “can-do” attitude, passionate about increasing farmer-member participation and delivering exceptional service. You’ll play a key role in organizing and attending events across...

  • Member Relations Coordinator

    24 hours ago

    Guelph, Canada Kaizen Lab Inc. Full time

    If you love planning events, enjoy connecting with people, and thrive on creating memorable experiences, this role is for you! Our ideal candidate is a self-starter with a “can-do” attitude, passionate about increasing farmer-member participation and delivering exceptional service. You’ll play a key role in organizing and attending events across...

  • Member Relations Coordinator

    1 day ago

    Guelph, Canada Grain Farmers of Ontario Full time

    If you love planning events, enjoy connecting with people, and thrive on creating memorable experiences, this role is for you! Our ideal candidate is a self-starter with a “can-do” attitude, passionate about increasing farmer-member participation and delivering exceptional service. You’ll play a key role in organizing and attending events across...

  • Member Service Representative

    2 weeks ago

    Guelph, Ontario, Canada DUCA Financial Services Credit Union Ltd. Full time

    Why DUCA?We're a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.We...

  • Client Service Coordinator

    2 weeks ago

    Guelph, Canada RLB LLP Full time

    The Client Support Coordinator will lead all resources and support related to member services. In collaboration with the Director of Sales, the Client Support Coordinator will identify and initiate strategies to maintain expectations to ensure excellent member services and propose informed directives for the ongoing and future success of member services....

  • Client Service Coordinator

    5 days ago

    Guelph, Canada RLB LLP Full time

    If you love problem solving, thrive on exceeding member expectations with fresh ideas and collaborative approach, then this role is for you! **Responsibilities** - Support identification of current and future strategic priorities, including developing business cases for recommendations. - Collaborate with Director to develop workable solutions in support of...

  • Member Relations

    1 day ago

    Guelph, Canada Grain Farmers of Ontario Full time

    A leading agricultural organization in Ontario is seeking a Member Relations Coordinator to effectively plan and execute events for farmer-members. The ideal candidate will have a background in event planning and will demonstrate strong communication skills. Responsibilities include coordinating events, managing sponsorships, and fostering relationships with...

  • Project Coordinator

    2 days ago

    Guelph, Canada Jett Psychological Services Full time

    **Office Manager - Jett Psychological Services** We are hiring for a full-time Office Manager position. We are looking for someone who is organized, determined, and open-minded. We envision this to be a leadership role as the position evolves. We’re developing a strong management team, and this person will be a key member. **Qualities** - Strong sense...

  • Member Service Representative

    5 days ago

    Guelph, Canada DUCA Financial Services Credit Union Ltd. Full time

    **Why DUCA?** We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve....

  • Operations Team Member

    6 days ago

    Guelph, Canada Gateway Services Inc Full time

    **Full-time Temp to Permanent role** **Job Overview** We are seeking a compassionate and dependable Pet Burial Team Member to join our team and support end-of-life services with care and professionalism. Reporting into the Ops. Care Center Manager, this role is responsible for assisting in all aspects of pet burial and funeral services, ensuring a...