Ad Ops Specialist

2 weeks ago

Toronto, Canada Cluep Full time

We are looking for an Ad Operations Specialist to join our team in Toronto. You will be responsible for managing the trafficking, delivery/pacing, optimizations, and reporting of digital ad campaigns for multiple publisher clients within a team environment. You will work with ad ops team members and cross functional groups to address and resolve all ad ops issues in a timely manner.
- Coordinate, manage the execution and the technical aspects of the campaigns such as Adserving, delivery/pacing, trafficking, optimization, troubleshooting, etc.
- QA flighting/setup and launching of the campaigns
- QA various tags provided by clients
- Identify and resolve technical issues related to campaign assets/tags/pixels for both clients and internal teams
- Troubleshoot ad serving errors such as report discrepancies and broken creatives etc.
- Provide high-end monitoring and reporting as request by client in a timely manner
- Monitoring and delivering against key KPIs such as CTR, VCR, Viewability, Conversions % daily.
- Manage campaign pacing, adjusting as needed to ensure campaign budgets deliver in full
- Provide management report of key campaign statistics (performance, pacing etc.)
- Identifying new levers and suggest processes for operations optimization
- Coordinate with Sales & Account Managers to service accounts efficiently
- Work closely with AMs and coordinate daily with them to ensure the smooth launches of the campaigns and day-day ad operations
- Interacting on a day-to-day basis with client's/agency's ad-operations team to handle any of their technical/Ad Operation Queries.
- Escalating potential technical failures spotted for the campaigns and/or Cluep infrastructure within the operation perspective - Pro-actively analyze and improve processes to attain efficiency
- Implement, document, and enforce QA checklists
- You will coordinate with Engineering team on a regular basis to request and test new features for Cluep’s mobile advertising platform and internal admin dashboard
- Analyzing on-going activity with current Campaigns / Brands
- Maintain and stay current on industry news and research
- 1 to 3 years of working experience in an ad-ops or technical account manager role within the digital/mobile advertising area, programmatic is a plus.
- A strong knowledge of technical market standards (JS Tags, Rich Media, oRTB, OMSDK, adserving, SSP, DSP, DMP etc.).
- A good understanding of web standards such as HTML, JS / JSON, etc.
- Have a good hold on Microsoft office Suite, (vLook ups, Filters, Pivot Tablets etc)
- Have a good understanding of Google Analytics, GCM, DV, MOAT, IAS and other 3rd party attribution modeling and methodologies.
- You are a team worker, adaptable and resourceful:

- Excellent verbal and written communication skills
- Demonstrated troubleshooting and problem-solving skills
- Strong attention to detail and process oriented
- You can interact with several teams and handle projects of different nature (sales, product, etc.)
- You are adaptable within a fast changing “start-up” environment
- Positive team player
- Dynamic Work Culture and Supportive Team Environment
- 3 Weeks of Paid Vacation
- Hybrid Work Model with 3 days in office
- Approx. 2 weeks off during Dec. holiday period
- Inclusive Workforce - Great Health Benefits and Coverage

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