Customer Service Representative-film and Tv

**About us**

**Breakdown Services Canada** is the industry leader in our sector providing essential services for Studios and Networks, Casting Directors, Talent Representatives, Actors and Filmmakers.

We design and develop software and services to streamline and secure the casting process from the Breakdown to the booking. Over 97% of all professional film, tv, theatre, commercial and voice projects in North America are released and managed via our secure, end-to-end ecosystem. We created the original Breakdown back in 1971 and remain focused on developing innovative solutions for the film, TV and theatre community.

Please read the FULL DESCRIPTION before applying.

RESPONSIBILITIES
- Customer support for Actors, Talent Representatives, Casting Directors and Filmmakers
- Liaison with Casting regarding their projects
- Proofread, write and copy edit
- Outreach, seminars and demos: train new users and participate in educational seminars and events
- Provide technical support and instruction on how to navigate our site and services (one-on-one and to larger groups)
- Work with our other offices to provide a cohesive customer support experience
- Stay up-to-date on new product features, and site improvements

**REQUIRED**
- Excellent Customer Service skills with a genuine interest in helping people
- Exceptional grammar, copy editing, and communication skills
- Broad experience with both Windows and MAC OS
- Experience with Word, Google Docs, Slack
- Familiarity with Webex, Chatlio, Freshdesk, Zendesk or similar
- Detail oriented and take great pride in attention to detail
- Professional with customers and co-workers
- Reliable, responsible, conscientious and trustworthy
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions
- Follow communication procedures, guidelines and policies

**IDEALLY**
- Dynamic, creative, enthusiastic and driven
- Experience in and passionate about the film and television industry (Casting, Filmmaker, Writer or similar industry experience)
- Work as easily independently as you can with a team
- Self-motivated and able to work productively from your home environment
- Ability to think critically and find solutions to unique challenges
- Ability to handle multiple tasks efficiently and accurately
- Strong phone contact handling skills and active listening
- Work calmly, precisely and efficiently during high stress/busy times
- Positive outlook, approach and attitude
- Excellent people skills and are comfortable with public speaking (in groups and one-on-one) and speaking in front of an online audience
- Enjoy learning new skills
- Adaptable and not intimidated by an ever changing landscape
- Technical background (graphic design, Adobe Creative Cloud, IT, photo/video editing etc) are a plus.

**Application Requirements**

This position is located in Vancouver.
You MUST RESIDE IN BRITSH COLUMBIA TO BE CONSIDERED.

ONLY APPLICATIONS WITH A COVER LETTER AND A CURRENT RESUME WILL BE CONSIDERED.

DO NOT contact the employer directly.

Pay: $17.40 per hour

Expected hours: 40 per week

**Benefits**:

- Extended health care

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Did you attach a cover letter to be considered?
- What experience do you have in the film, tv, theatre or commercial industry?
- What other technical skills are you proficient at? ie creative cloud, html, graphic design, writing?
- To qualify for this position, you are located in the greater Vancouver, BC area?

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person