Operations Coordinator

**Who We Are**

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

**SUMMARY**

The **Operations Coordinator**is primarily responsible for operations coordination service delivery management & client relationship management in order to ensure smooth daily operations.

At this position level, the individual is responsible for:

- Facilities of moderate to large-sized portfolios high complexity; and/or
- Contract requirements of moderate to high complexity
- Operations coordination in a Health Care setting.

**Please note, this is a full-time on-site position in Abbotsford, BC.**

**KEY DUTIES & RESPONSIBILITIES**

**Portfolio Management**
- Assists in ensuring facility uptime objectives are met. Ensures the continued safe and reliable operations of the portfolio of facilities managed.
- Creates and implements annual facility management plans.
- Collaborates with relevant stakeholders and oversees the implementation of facility-related operations.
- Oversees maintenance and repair activities and performance of internal Technicians and service providers. Ensures work is completed on time, safely and meet quality requirements.
- Ensures all relevant documentation (i.e. annual facility inspections, equipment data, project files, etc) are captured within service maintenance databases.
- Collaborates with relevant stakeholders to evaluate capital assets (i.e. equipment, etc.) and to make recommendations for maintenance, repair and replacement and inclusion within the capital budget.
- Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
- Collaborates with relevant stakeholders to optimize assigned portfolio and continuously create value for the client.

**Service Delivery Management**
- Responsible for meeting client obligations under Facility Maintenance and Services Agreement (FMSA) in a P3 environment.
- Resolves problems and/or conflicts and maintains open communication with the client including providing regular written and oral reports to ensure satisfaction.
- Recommends solutions and implements appropriate actions for issues.
- Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
- Monitors all service requests to ensure within agreed upon scope and escalates to senior management, where required.
- Responsible for ensuring compliance to all legislated, corporate and industry-related requirements and guidelines including but not limited to environmental, health and safety, and building standard requirements.

**CMMS Work Order System Management**
- Directs new event traffic for response and completion, assigns work orders and ensures completion.
- Confirms data is correct and directly makes amendments or requests amendments through the Client.
- Checks daily events to ensure appropriate classifications are made for both work type and Response / Rectification.

**Risk Management, Emergency Preparedness and Business Continuity Planning and Execution**
- Collaborates with relevant stakeholders on incident management-related requirements

**Health, Safety, Environment & Security**
- In collaboration with Environmental, Health, Safety and Security Team, administer vendor safety-related accreditation, training and qualification, where required.
- Organizes and facilitates health and safety-related meetings with vendors to ensure ongoing safety compliance.
- Monitors and is responsible for the safe delivery of all work performed within assigned portfolios.

**Client Relationship Management**
- Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
- Acts as the focal point of escalation for issues pertaining to facilities managed.

**Project Management**
- Develops and executes project plans and related estimated costs and budget for assigned portfolio.
- Oversees project delivery.
- Liaises with relevant stakeholders to ensure projects are delivered with minimum disruptions to facilities and all relevant data are received and updated into database.

**Regulatory Compliance**
- Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

**Procurement**
- Ensures the availability of an adequate inventory of tools and other supplies to oper