CRM and Warranty Representative

3 days ago

Burlington, Canada Fluidra North America Full time

Fluidra is seeking a Summer Seasonal hire for a **CRM and Warranty Representative** role at our Burlington, Ontario location. This is an on-site position will run from May 1st - August 31st.

**WHAT YOU WILL CONTRIBUTE**

As a Customer and Warranty Representative you will coordinate customer service activities of establishment to install, service, maintain, and repair items sold, leased, or rented with service contract or warranty by performing the following duties personally.
- Answering phones, scan and file documents.
- Provide customer service to both internal and external customers.
- Process Service Calls and Service Requests
- Scheduling of field service calls.
- General office duties
- Input of information into the company data base.
- Assist customers with order status inquiries.
- Work closely with other departments to facilitate order fulfillment.
- Perform other duties as assigned.

**WHAT WE SEEK**
- Provide all duties in English and French - Bilingual
- Polished and professional communication skills.
- Work experience in a customer service environment using data entry and telephone skills.
- Experience with Oracle database a major plus.
- Ability to meet aggressive deadlines and manage multiple priorities.
- Ability to prioritize and perform a variety of tasks with mínimal direction.
- Swimming pool industry knowledge a plus.

**EDUCATION**

High School Diploma or equivalent

**WHO WE ARE**

Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects®, Dell® and Nature2® names. With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.

Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: _passion for success,_ _honesty & trust, customer collaboration,_ _teamwork_ _and inclusion,_ _learn and adapt,_ _excellence and innovation.

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