Service and Warranty Care Administrator

**Adi Development Group** is looking for a
**Service and Warranty Care Administrator** to join our growing
**Warranty **team. If you strive for excellence and enjoy working in a dynamic team environment, this role is for you We're looking for driven individuals who want to build their career in the construction industry.

We are a process-driven organization and are looking for individuals that are open to learning new ways of working, aren’t afraid to speak up, and productively share their ideas. Adi puts a focus on employee development and learning. If you are looking for a company that will invest in your career, we are exactly who you’re looking for

**What You'll Be Doing**:

- Manage homeowner Masterfile and Customer Care homeowner data base.
- Coordinate and is responsible for follow up activities with purchaser i.e. notifications, appt scheduling, key pickup, tracking, reports
- Receives, documents and communicates new home purchasers’ inquiries to appropriate trades and departmental associates and provides timely responses to the new home customer
- Liaise with customers and residents and provide immediate response to concerns and questions, with the help of a knowledgeable team to back you up
- Occasionally assist in scheduling and coordinating the Quality Control Inspection (QCI) and Pre-Delivery Inspection (PDI) processes
- Continuously improve the customer service experience to retain and maintain customer loyalty and exceed expectations at every turn, share ideas
- Assist in the preparation of daily, weekly and monthly reporting on customer care OKR’s and metrics and deficiency tracking
- Assist in the collection, review, and scheduling of 30-day and Year-End Warranty Service requests
- Assist the Customer Care Representatives as they manage both pre-tech audits and technical audit inquiries and deficiency repairs from an admin perspective
- Updates Tarion portals for CCP data management and changes
- Assist with compiling new home packages, key packages
- Attend Customer Care or Tarion seminars and attends home purchaser functions as required
- Access punch list software to respond to inquiries and pull reports
- Maintain and track customer communication through CRM and assist in monitoring the completion of all required service administration records, and managing all Tarion Warranty enrolment documentation
- On-site front desk reception as required
- Customer care office setup and supplies coordination, and;
- Other duties as assigned.

**What You Bring**:

- Undergraduate degree or diploma (BA, B. com., or B. Sc preferred)
- 2+ years of experience working in customer service
- Have strong administrative and inter/intrapersonal skills
- Must be respectful, empathetic, service oriented, with genuine desire to go above and beyond for our customers
- Have an ability to update and track reports and schedules on daily/weekly/monthly basis
- Possess excellent and polite verbal and written communication skills, superior telephone manner and exceptional listening skills
- Have superior problem-solving skills and the ability to assess situations and make the right decisions
- Self-motivated team player with ability to work well in a team and independently in a fast-paced work environment.
- Possess the ability to work well under stressful situations and pressure and diffuse difficult situations in a calm and professional manner
- Demonstrate proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other software technology as needed
- Knowledge of Tarion Warranty Corporation procedures and process and previous construction industry work would be an asset

**Why You’ll Love Working Here**:

- Founded in 2007, Adi Development Group is one of Canada’s leading, most innovative real estate development and investment companies. We have developments spanning the GTA with over $2 Billion currently under development and growing.
- At Adi Development Group, each endeavor begins with an unrelenting commitment to master the extraordinary. From selecting only those locations that represent exceptional value, to forward-thinking designs and quality-driven buildings that enhance each community, to engaging partners that share our quest for excellence - this philosophy is evident in all that we do.
- From real estate investment, to planning, design, building and management, the Adi team takes pride in bringing passion and energy to every step of the process. It's a philosophy that continues to drive our residential and commercial real estate endeavors throughout the GTA. While others prefer to strive for the exceptional, we actually use it as our starting point. Build from there, and remarkable results can't help but follow.
- We champion Ownership - from your first day you will be involved in shaping the direction of Adi
- We focus on continuously developing our team through education reimbursements and professional development offerings
- We don’t believe in micromanagement