Customer Service Representative

**Adi Development Group** is looking for a
**Customer Service Representative **to join our growing
**Warranty **team. If you strive for excellence and enjoy working in a dynamic team environment, this role is for you We're looking for driven individuals who want to build their career in the construction industry.

We are a process-driven organization and are looking for individuals that are open to learning new ways of working, aren’t afraid to speak up, and productively share their ideas. Adi puts a focus on employee development and learning. If you are looking for a company that will invest in your career, we are exactly who you’re looking for

**Please note that this role is based on a residential construction site and requires some light physical duties including walking, standing, crouching, and walking up flights of stairs.**

**What You'll Be Doing**:

- Responsible for the customer journey, experience and relationship from the point of post-sale onwards
- Continuously improve the customer service experience and processes to retain and maintain customer loyalty. Be active, learn and contribute when you can
- Act as the first level of escalations, respond to and provide immediate resolution to homeowner concerns; you will take ownership of customers issues and follow issues through to resolution with the help of the team
- Prepare and deliver all daily, weekly and monthly reporting to management as it pertains to your scope
- Collect, review, and schedule 30-day and Year-End Warranty Service requests and oversee the timely completion of all deficiencies
- Assist in the Quality Control Inspection (QCI) and Pre-Delivery Inspection (PDI) processes with all residents
- Coordinate all deficiency repairs with trades and warranty team to ensure swift completion of outstanding items
- Use and manage punch list software and ensure trades and service staff track and monitor deficiencies through the system
- Review and audit repairs completed by service personnel and trades to inspect quality of work and ensure all deficiencies are corrected and are up to the high standards of the company
- Participate in conciliation for identified warranty items as required at various sites
- Attend Tarion seminars and attend home purchaser functions as required
- Remain current and informed on Tarion Guidelines and attend Tarion Builder Update meetings
- Attend weekly construction meetings to uphold service standard with third party trades, and construction team. We welcome ideas to make the experience better
- Assist customer service with administrative duties as required
- Other duties as assigned

**What You Bring**:

- 2+ years of experience in a customer-facing service role
- Have strong administrative and inter/intrapersonal skills
- Must be respectful, empathetic, service oriented, with genuine desire to go above and beyond for our customers
- Possess excellent and polite verbal and written communication skills, superior telephone manner and exceptional listening skills
- Have superior problem-solving skills and the ability to assess situations and make the right decisions
- Self-motivated team player with ability to work well in a team and independently in a fast-paced work environment.
- Possess the ability to work well under stressful situations and pressure and diffuse difficult situations in a calm and professional manner
- Demonstrate proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other software technology as needed
- Salesforce experience is considered an asset
- Construction related administrative experience is considered an asset

**Why You’ll Love Working Here**:

- Founded in 2007, Adi Development Group is one of Canada’s leading, most innovative real estate development and investment companies. We have developments spanning the GTA with over $2 Billion currently under development and growing.
- At Adi Development Group, each endeavor begins with an unrelenting commitment to master the extraordinary. From selecting only those locations that represent exceptional value, to forward-thinking designs and quality-driven buildings that enhance each community, to engaging partners that share our quest for excellence - this philosophy is evident in all that we do.
- From real estate investment, to planning, design, building and management, the Adi team takes pride in bringing passion and energy to every step of the process. It's a philosophy that continues to drive our residential and commercial real estate endeavors throughout the GTA. While others prefer to strive for the exceptional, we actually use it as our starting point. Build from there, and remarkable results can't help but follow.
- We champion Ownership - from your first day you will be involved in shaping the direction of Adi
- We focus on continuously developing our team through education reimbursements and professional development offerings
- We don’t believe in micromanagement - while we are here to provid