Warranty Service Coordinator

1 day ago

Burlington, Canada GENTEK BUILDING PRODUCTS LTD Full time

Gentek is a leading manufacturer and distributor of vinyl/aluminum siding, windows, and other exterior home improvement products. With 3 manufacturing facilities and 22 distribution branches in Canada, we pride ourselves on providing our customers with superior service. This can only be achieved by having a fantastic group of employees and we know that they deserve a great work experience, which we strive to provide.

**Position**:Warranty Service Coordinator - Siding**

**Summary**: Reporting to the Warranty Manager, this position processes warranty claims from open to close

**Objective**: Ensure all warranty claims are processed in accordance with applicable internal standards requirements (IE - the audit), and that all claims are adjudicated accordingly while ensuring that commitment to providing an excellent customer service experience are met.

**Direct Reports**: None

**Key Contacts**:

- Homeowners
- Contractors
- Gentek branch personnel: Manager, Warehouse Supervisor, Sales Rep, Inside Sales
- Plant quality department
- Warranty department

**Responsibilities**:

- Initiate, process, and track progress of warranty claims in Salesforce CRM system
- Log incoming mail and scan all documents to Docuware document management system
- Learn and maintain working knowledge of warranty coverage and warranty documents
- Track and tag shipping of homeowner samples
- Identifying and analyzing sample panels
- Communicate with homeowners and distribution centres about claim process and approval or denial decisions
- Coordinate execution of approved claims with distribution branches
- Assist contractors with scope of work, scheduling, materials, and payment questions
- Process payment to contractors
- Process payments to homeowners accepting monetary settlements where applicable
- Regular communication with Warranty Manager and corporate Warranty Services department
- Monthly reporting to branches reflecting open siding claims

**Qualifications**:
Educational/Experience/Skill
- Bilingual (English and French) preferred
- Experience in customer service and administering warranty claims an asset
- Building products experience an asset - comfort with technical references and factory environment
- Post-secondary education
- Excellent communication skills and professionalism required for internal and external contacts

Behavioural/Mental/Physical Effort
- Natural dispositions should include high compliance (for standards) and low steadiness (for ability to multi-task) as main components
- Poise in fast-paced environment
- Comfort handling escalated conversations
- Comfortable, office environment
- No physical exertion, sporadic dexterity

Aptitude (at level of population average or higher)
- Reasoning - hold information and solve problems after receiving verbal or written cues or instructions
- Perceptual Speed - in recognizing detail including error/accuracy

Gentek is growing. Come grow with us. Accommodations for applicants with disabilities available upon request.

  • Customer Care

    1 week ago

    Burlington, Canada Dunsire Developments Inc. Full time

    **Summary** The Customer Care & Warranty Coordinator is responsible for creating a raving fan base of customers internally and externally by ensuring proactive, prompt, accurate and complete resolutions to customer inquiries and concerns; furthermore, is responsible for the daily operations of the Warranty Service Department to ensure that homeowner service...

  • Service and Warranty Care Administrator

    1 week ago

    Burlington, Canada Adi Development Group Full time

    **Adi Development Group** is looking for a **Service and Warranty Care Administrator** to join our growing **Warranty **team. If you strive for excellence and enjoy working in a dynamic team environment, this role is for you! We're looking for driven individuals who want to build their career in the construction industry. We are a process-driven...

  • Service and Warranty Care Administrator

    2 weeks ago

    Burlington, Canada Adi Development Group Full time

    **Adi Development Group** is looking for a **Service and Warranty Care Administrator** to join our growing **Warranty **team. If you strive for excellence and enjoy working in a dynamic team environment, this role is for you! We're looking for driven individuals who want to build their career in the construction industry. We are a process-driven...

  • Service and Warranty Care Representative

    1 day ago

    Burlington, Canada Adi Development Group Full time

    **Adi Development Group** is looking for a **Service and Warranty Care Representative **to join our growing **Warranty **team. If you strive for excellence and enjoy working in a dynamic team environment, this role is for you! We're looking for driven individuals who want to build their career in the construction industry. We are a process-driven...

  • Warranty Service Manager

    2 weeks ago

    Burlington, Canada Adi Development Group Full time

    Adi is looking for a Warranty Service Manager ready to create value and provide hands on leadership to our warranty teams at our land-mark projects in various Burlington locations and Toronto core. The Warranty Service Manager is responsible for the day-to-day operations of all warranty service activities to ensure that the company delivers on its top core...

  • Warranty Service Manager

    1 day ago

    Burlington, Canada Adi Development Group Full time

    Adi is looking for a Warranty Service Manager ready to create value and provide hands on leadership to our warranty teams at our land-mark projects in various Burlington locations and Toronto core. The Warranty Service Manager is responsible for the day-to-day operations of all warranty service activities to ensure that the company delivers on its top core...

  • CRM and Warranty Representative

    3 days ago

    Burlington, Canada Fluidra North America Full time

    Fluidra is seeking a Summer Seasonal hire for a **CRM and Warranty Representative** role at our Burlington, Ontario location. This is an on-site position will run from May 1st - August 31st. **WHAT YOU WILL CONTRIBUTE** As a Customer and Warranty Representative you will coordinate customer service activities of establishment to install, service, maintain,...

  • Customer Service Representative

    1 day ago

    Burlington, Canada Adi Development Group Full time

    **Adi Development Group** is looking for a **Customer Service Representative **to join our growing **Warranty **team. If you strive for excellence and enjoy working in a dynamic team environment, this role is for you! We're looking for driven individuals who want to build their career in the construction industry. We are a process-driven organization and...

  • Warranty Service Manager

    1 week ago

    Burlington, Canada Adi Development Group Full time

    Adi Development Group is one of Canada’s leading, most innovative real estate development, construction management and investment company. With over 4000 units and $3Billion of built value under development throughout the GTHA, We are on an insurgent mission to re-invent the customer experience and to deliver homes faster, better and more cost effectively...

  • Warranty Administrator

    1 week ago

    Burlington, Canada Adi Development Group Full time

    Adi Development Group is one of Canada’s leading, most innovative real estate development, construction management and investment company. With over 4000 units and $3Billion of built value under development throughout the GTHA, We are on an insurgent mission to re-invent the customer experience and to deliver homes faster, better and more cost effectively...