Dispatcher and Freight Broker

2 weeks ago

Mississauga, Canada National Freight Forwarding Inc. Full time

National Freight Forwarding Inc. is hiring for a Dispatcher to join the team.

In this role you will work full time hours and earn a competitive wage within the industry.

**Position Description Summary**

The Dispatcher will position themselves between the shipper, customer, and the carrier in order to move product from its origin point to the final destination in a professional, timely, and accurate fashion. The Dispatcher is both a customer service and an operational role specific but not limited to direct freight/unit load type of movements.

**Responsibilities**:

- Work alongside the Director of Business Development to determine client credit, invoicing, claims follow-up, and carrier onboarding. Experience:

- Communicate with customers, the operations team, and drivers to ensure smooth operations.
- Recognize and resolve documentation errors.
- Analyze lane data, on-time performance and costs to effectively negotiate rates with customers and third-party carriers to ensure profitability and customer satisfaction.
- Process shipments and trips to ensure on-time service to our customers.
- Source and book loads on Load link
- Communicate any issues with customers and the operations team.
- Book Pick up & Delivery appointments and assure they are made on time.
- Enter & Update order info in the Dispatch software.
- Provide updates on in-transit loads.
- Resolve any issues as they arise.

**Knowledge And Skills, You’ll Need**:

- 1 year of related Trucking industry work experience.
- Strong computer and typing skills.
- Experience dealing with FTL and LTL shipments.
- Experience with Microsoft Office.
- Bachelor’s Degree or College Diploma in Logistics, Supply Chain Management and/or Business is preferred.
- Good communication skills.
- Availability to work a variety of shifts including weekends if needed.
- A solid book of contacts in the industry.

We are committed to Diversity and Inclusion in the Workplace.

**Salary**: $36,570.00-$80,000.00 per year

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Work Location: In person

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