Current jobs related to Help Desk Administrative Coordinator - St Catharines - Skycomp Solutions Inc.

  • Help Desk Coordinator

    4 days ago

    St. Catharines, Canada Skycomp Solutions Inc. Full time

    **General Summary** Our core focus at Skycomp is to provide a worry-free experience for our clients and to give back to our community. We are searching for a self-motivated, and super organized Help Desk Coordinator to join our team. **Primary Responsibilities** - Deliver fanatical customer service to clients from many different industries - Reviewing open...

  • Client Services Coordinator

    4 days ago

    St. Catharines, Canada eBASE Full time

    DMS Technologies Inc. (dba ebase) is seeking a motivated and customer-focused individual to join our team as a Client Services Coordinator (Help Desk Coordinator) in St. Catharines, Ontario. As a leading provider of Integrated Workplace Management Software, we are dedicated to delivering world-class solutions to our clients. We are a fast-growing SaaS...

  • Front Desk Coordinator

    7 days ago

    St. Catharines, Canada Elite Spa Group Full time

    **Front Desk Coordinator - Elite Spa Group** **Location**: St. Catharines **Job Type**: 30+ hours/week Elite Spa Group is looking for a dynamic and highly motivated **Front Desk Coordinator** to be the face of our luxury spa experience. This role is ideal for someone with a passion for customer service, an eye for detail, and a drive for sales and...

  • Administrative Coordinator

    23 hours ago

    St. Catharines, Canada Aurora Tancock Financial Services inc. Full time

    **Job Summary** We are seeking a full-time Administrative Coordinator to work onsite at our St. Catharines office. You will play a key role in supporting our advisory team, ensuring daily administrative tasks are handled efficiently, and helping maintain an organized and professional client experience. **Responsibilities** - Greet clients and manage...

  • Front Desk Administrator

    7 days ago

    St. Catharines, Canada Performance Auto Group Full time

    **Drive for Excellence** Delivering top tier service for over four decades, **Audi Niagara** is an award winning team who believes in a personalized guest experience. We offer a first-class sales and service consultation while maintaining our commitment to supporting local communities across Niagara. Performance Acura is looking for a **Part-Time** **Front...

  • Help Desk Technician

    7 days ago

    St. Thomas, Canada St. Thomas Elgin General Hospital Full time

    **POSITION: Help Desk Technician** **UNIT: Information Technology** **STATUS: Full Time** **SALARY: $27.92 - $31.05** : This position is the frontline for the Information Technology (IT) department and provides first level support to customers. This includes ensuring deployment and operations of equipment, receiving, prioritizing, documenting, and...

  • Front Desk Receptionist

    6 days ago

    St. Catharines, Canada Reach Out Niagara Family Support Services Full time

    We are looking to hire a front desk receptionist on a full-time basis. We are seeking a talented, organized and friendly individual with preferably front desk office experience (not necessarily required). This position involves patient intake and processing, handling of new clients and emergency calls, accepting payments, and ensuring an overall positive...

  • Hotel Front Desk Clerk

    22 hours ago

    St. Catharines, Ontario, Canada Canadas Best Value Inn Full time

    Job OverviewWe are seeking a friendly and professional Hotel Front Desk Clerk to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, ensuring a welcoming experience from check-in to check-out. This role requires excellent customer service skills, attention to detail, and the ability to handle multiple...

  • Help Desk Support

    22 hours ago

    St. Catharines, Canada Empowerment Technologies Inc. Full time

    **Who We Are**: For 20 years, we’ve been leaders in the baby safety (Levana) and DIY security space (Defender), creating ground-breaking consumer electronics that bring peace of mind to millions of people all over the world. Selling directly through our brand websites, Amazon, and our retail partners such as Walmart, Costco, and Home Depot, we are growing...

  • Dental Administrator

    6 days ago

    St. Catharines, Canada 123Dentist Full time

    The team at **Martindale Dental **are looking for **Dental Administrator **on a full-time basis to join the team! The Dental Administrator role is executing the day-to-day administration and coordination of the dental office. Martindale Dental provides quality and affordable dental care in our three convenient clinic locations across the GTA. Our caring and...

Help Desk Administrative Coordinator

2 weeks ago

St Catharines, Canada Skycomp Solutions Inc. Full time

Skycomp Solutions, recently recognized as one of Canada’s top 50 managed IT companies, is a growing managed services provider committed to helping businesses manage risks, minimize disruptions, and control costs through reliable, secure, and innovative technology solutions.

At Skycomp, our exceptional team is the foundation of our inclusive culture and outstanding client experience. We foster an environment that empowers and inspires our employees to thrive both personally and professionally.

We are currently looking for a highly organized and proactive Help Desk Administrative Coordinator to join our team and ensure the smooth coordination of our IT support services.

**Job Summary**:
**Key Responsibilities**:

- Serve as the first point of contact for client support requests.
- Assess and prioritize incoming service requests based on urgency and impact.
- Assign tickets to appropriate technicians based on skill set, workload, and availability.
- Monitor and track ticket progress to ensure timely resolution.
- Communicate with clients regarding ticket status, expected resolution times, and follow-ups.
- Maintain accurate documentation of support requests and actions taken.
- Work closely with the technical team to optimize scheduling and resource allocation.
- Identify recurring issues and escalate when necessary to improve service efficiency.
- Assist in developing and refining dispatching processes to enhance workflow.

**Qualifications**:

- Previous experience in a dispatcher or coordinator role, preferably in an MSP or IT environment.
- Strong organizational and multitasking skills.
- Excellent communication and customer service skills.
- Familiarity with IT ticketing systems (e.g., ConnectWise, Autotask, ServiceNow) is a plus.
- Basic understanding of IT terminology and troubleshooting processes.
- Ability to work under pressure in a fast-paced environment.
- Problem-solving mindset with attention to detail.
- Proficiency in Microsoft Office Suite and other relevant tools.

**Job Types**: Full-time, Permanent

Pay: $18.00-$20.00 per hour

Additional pay:

- Bonus pay

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- No weekends

Application question(s):

- Do you live close to the Niagara Ontario area? This is strictly and in-office position.
- Do you have your G License and a reliable vehicle?

Work Location: In person