Front Desk Coordinator

1 week ago

St Catharines, Canada Elite Spa Group Full time

**Front Desk Coordinator - Elite Spa Group**

**Location**: St. Catharines

**Job Type**: 30+ hours/week

Elite Spa Group is looking for a dynamic and highly motivated **Front Desk Coordinator** to be the face of our luxury spa experience. This role is ideal for someone with a passion for customer service, an eye for detail, and a drive for sales and business growth. If you thrive in a fast-paced, hospitality-driven environment and love making guests feel welcome, we want to hear from you

**Key Responsibilities**:

- Provide an exceptional guest experience by greeting and assisting guests in a warm and professional manner.
- Manage spa bookings and ensure seamless scheduling to maximize efficiency.
- Maintain a high level of accuracy in handling transactions, processing payments, and managing client records.
- Proactively promote spa services, memberships, and retail products to increase sales and guest engagement.
- Handle guest inquiries and concerns with professionalism and efficiency, ensuring high satisfaction levels.
- Support marketing initiatives, including social media engagement and in-spa promotions.
- Maintain the front desk area to reflect the spa’s high standards of cleanliness and organization.
- Work closely with spa management and service providers to ensure smooth daily operations.
- Assist in inventory management for retail and backbar products.
- Contribute to business growth by identifying opportunities for upselling and guest retention.

**What We’re Looking For**:

- **Exceptional Customer Service Skills**: You genuinely love making guests feel valued and appreciated.
- **Detail-Oriented Mindset**: Accuracy and efficiency in scheduling, transactions, and communication are essential.
- **Sales & Business Acumen**: You have a natural ability to upsell products and services, helping the spa grow.
- **Strong Communication Skills**: Both verbal and written, with a professional and welcoming demeanor.
- **Full Availability**: Evenings, weekends, and some holidays as needed.
- **Team Player**: You collaborate well with colleagues and management to ensure a seamless guest experience.
- **Marketing & Social Media Savvy**: A plus if you enjoy engaging with guests online and supporting marketing efforts.

**Why Join Elite Spa Group?**
- Be part of a high-end spa environment focused on excellence and guest satisfaction.
- Opportunities for professional development and career growth.
- Competitive pay with potential for performance-based incentives.
- A supportive and positive team culture in a growing business.

If you are passionate about luxury hospitality, have a strong sales and customer service mindset, and thrive in a detail-oriented role, we’d love to hear from you

**To apply, please submit your resume and a brief cover letter outlining your experience and why you’re a great fit for this role.**

**We appreciate all applicants for their interest in this position. Only those selected for an interview will be contacted.**

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Elite Spa Group will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. Please inform Human Resources of the nature of any accommodation(s) that you may require.

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