Client Service Representative

2 weeks ago

Remote, Canada Custom Software Solutions Inc. Full time

**Who We Are**

Founded in 1991, Custom Software Solutions Inc. (CSSI) is one of the fastest growing automation software suppliers to the Canadian Insurance Industry. CSSI currently employs over 125 staff members, consisting of insurance industry professionals, certified computer technologists and programmers, trained support staff, and certified general accountants. The combination of insurance experience and technological expertise has enabled this team to develop and market a user-friendly automation system that considers all aspects of a working brokerage. CSSI provides end-to-end information technology solutions to over 433 brokerage offices across Canada.

Our Philosophy
CSSI is committed to delivering automation solutions that meet the needs of Canadian Insurance Brokers and Companies. Our guiding principles are customer satisfaction and a strong focus on providing cost-effective, reliable, and leading-edge technology. We are a company whose product is built by brokers for brokers.

Our Mission
Our mission is to deliver IT solutions to Insurance Brokers and Companies and to increase their efficiencies by automating the delivery of products to the end users.

Our Vision
Our vision is to be an IT leader in the Insurance Industry and help its broker and company clients continue to be the most efficient means of delivering insurance products to the end consumer.

**The Role**

Custom Software Solutions Inc. (CSSI) is seeking a reliable individual to fill a remote Client Service Representative position.

**Responsibilities**
- You will be required to answer incoming calls in a professional, friendly, and positive manner to assist with general questions, and any customer service-related inquiries
- Building customer loyalty by placing follow-up calls to keep clients abreast of support related matters
- Following up on daily tasks (customer issues, damages, missing items etc.)
- Being able to prioritize duties as needed to meet deadlines
- Reporting any consistent issues to upper management
- Frequent tasks require teamwork but can work independently without supervision
- Be proactive and willing to perform other office duties and special projects as required

**Skills and Experience**
- What you'll need to succeed_
- Strong computer skills and knowledge are required to perform this job
- A strong understanding of Outlook and Microsoft Office
- Have a passion for excellent customer service and enjoy interaction with clients
- Able to maintain a professional and positive attitude when dealing with difficult situations
- Excels at problem solving and conflict resolution
- Able to prioritize and multitask to ensure all task are completed in a timely manner
- Excellent verbal and written communication skills with the ability to effectively communicate in a transparent and personalized manner
- Excellent attention to detail and highly organized

**Benefits**

**How to Apply**

We thank all applicants for their interest; however, only those under consideration will be contacted for an interview.

Work Remotely
- Yes

**Salary**: $34,000.00-$40,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Remote

  • Service Center Representative

    7 days ago

    Remote, Canada Sedgwick Full time

    Service Center Representative IF YOU CARE, THERE’S A PLACE FOR YOU HERE For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything...

  • Financial Service Representative

    7 days ago

    Remote, Canada Debs auto collision Full time

    Job OverviewWe are seeking a dedicated and personable Financial Representative to join our team. In this role, you will serve as a trusted advisor to clients, helping them achieve their financial goals through personalized service and expert guidance. The ideal candidate will possess strong customer service skills, a passion for financial services, and the...

  • Customer Service Representative

    2 weeks ago

    Remote, Canada Billyard Insurance Group Full time

    Job SummaryWe are seeking a dedicated and personable Customer Service Representative to join our team. Bilingual skills in English and Mandarin are highly valued to serve a diverse client base. This position offers an opportunity to develop your communication and analysis skills in a dynamic environment.ResponsibilitiesHandle Policy changesAnswering the...

  • Client Services Representative

    7 days ago

    remote Vancouver, BC, Canada . full-time . December , Rival Full time

    About Rival Rival Insurance Technology builds software that transforms how insurance works—through smarter workflows, better data, and a deep respect for our users. For over 30 years, we've supported Canadian brokerages with trusted tools and exceptional service. Today, we're on a journey to modernize every part of the insurance experience.Here's Why...

  • Customer Service Representative

    1 week ago

    Remote, Canada In Social Full time

    **This is a remote position for candidates all over Canada. There is a chance we will move into an office in the GTA, however, we will always offer WFH employment.Work from homeMixture of day, night (not overnight), and weekend shifts.We are currently prioritizing candidates from Saskatchewan and AlbertaThis is an evergreen position, we are always hiringIf...

  • Warranty Services Representative

    1 week ago

    Remote, Canada Tarion Full time

    **STAFF VACANCY WSROTT111522** **Description**:Warranty Services Representative - **WSROTT011123** **Department**:Warranty Services **Type of Position**:Full Time, Permanent **Location**:Home Office, Ottawa **About Tarion** Since 1976, Tarion has provided new home warranty protection to more than 2 million Ontario homes. We serve new home buyers and...

  • Customer Service Representative

    1 week ago

    Remote, Canada Drs Gottschling & Stevenson Full time

    OverviewWe are seeking a dynamic and customer-focused Customer Service Representative to join our team. This role is essential in providing exceptional support to our clients, ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills, be proficient in Microsoft Office and computer skills,...

  • Client Service Representative 2

    1 week ago

    Remote, Canada IQVIA Full time

    **Job Overview** Under guidance or supervision, develops the necessary skills and product knowledge to provide support to clients. **Essential Functions** - Trains to provide day to day guidance and support to clients - Learns the technical skills necessary to answer client queries and maintain logs and ensure follow through - Develops the interpersonal...

  • Customer Service Representative

    3 days ago

    Remote, Canada ChemSpec Canada Full time

    xCustomer Service Representative (Remote – Canada)ChemSpec Canada (Member of the Safic-Alcan Group)Job Type: Full-timeSchedule: Monday to Friday, 8:30 a.m. – 5:00 p.m.Work Location: Remote / Work from HomeCompensation: Competitive salary + benefits + bonus eligibilityAbout the RoleChemSpec Canada is seeking a Customer Service Representative to support...

  • Field Service Representative

    1 week ago

    Remote, Canada SINOBOOM NORTH AMERICA LLC Full time

    Benefits: Dental insuranceHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insuranceJob Summary:The Field Service Representative is responsible for managing and executing all service-related activities within the assigned territory, ensuring optimal machine performance and customer satisfaction. This role combines...