Client Service Representative 2

2 weeks ago

Remote, Canada IQVIA Full time

**Job Overview**
Under guidance or supervision, develops the necessary skills and product knowledge to provide support to clients.

**Essential Functions**
- Trains to provide day to day guidance and support to clients
- Learns the technical skills necessary to answer client queries and maintain logs and ensure follow through
- Develops the interpersonal skills necessary to build effective business relationships with defined clients
- Develops an understanding of clients’ potential business needs
- Develops the knowledge to ensure accurate and timely communication of support issues to relevant departments within the support cycle
- Provides support and training to other team members
- Operates within project management software to execute or assign tasks to other teams for client specific projects.

**Qualifications**
- Bachelor's Degree Req
- Some related work experience Req
- Experience in an IQVIA role preferred and pharmaceutical experience Pref
- Ability to communicate effectively with various levels in the organization (written and oral).
- Ability to carry out some analysis and information gathering to resolve problems on routine matters.

**Aperçu du poste**

Sous la supervision de ses supérieurs, il contrôle le processus de production des rapports et fournit des conseils et une assistance aux clients au quotidien ou en tant que spécialiste de produits/services spécifiques.

**Fonctions essentielles**
- Assure l’exécution du contrat selon les spécifications des rapports de base et de routine pour les clients définis.
- Examine les exigences en matière de données du client avec la ressource interne appropriée pour s’assurer que les produits livrables de base répondent aux spécifications du client, y compris en termes de rapidité et de qualité.
- Suit les protocoles de vérification des données IQVIA.
- Recherche, analyse et répond aux demandes des clients qui sont de nature courante.
- Fournit un soutien à l’équipe pour les réunions de service à la clientèle sur les sites des clients.
- Peut produire des études ad hoc sur demande.

**Qualifications**
- Baccalauréat requis
- Deux (2) ans d’expérience de travail connexe requis
- Expérience dans un rôle IQVIA préféré et expérience pharmaceutique préférée
- Capacité à communiquer efficacement avec les différents niveaux de l’organisation (écrit et oral)
- Démontre de solides compétences en résolution de problèmes, en analyse et en service à la clientèle
- IQVIA is proud to be an equal opportunity employer and we are committed to creating a diverse and inclusive environment. We do not discriminate on the basis of any applicable prohibited ground of discrimination, including but not limited to race, religion, colour, national origin, gender, sexual orientation, age, marital status, or _disability. Accommodations_ for applicants with disabilities are available at all stages of the recruitment process upon request. If you have a physical impairment or a disability that requires an accommodation, we encourage you to disclose this during the recruiting process so that IQVIA can appropriately accommodate you. _

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