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Sales Account Manager

3 weeks ago

Woodstock, Canada The Floral Express Full time

We are a family run business, and while our focus is on flowers, we believe our success comes from hard work, honesty and integrity, trustworthiness and our traditional and caring family values. We also value our Customers need for fresh products. We have designed our sales and supply chain schedule to enable our Customers to receive the freshest products possible We are constantly looking for ways to improve our systems and are always listening to our Customers ideas and needs.

We strive to become a leading floral products wholesaler in North America, and we achieve this by delivering exceptional value, offering a broad assortment of high-quality floral products at competitive pricing, along with the support of our exemplary customer service. We are committed to making Floral Express a great place to work, through the best management practices, fair compensation, and a caring family culture. Interested in joining our dynamic Sales Team?

**Duties and Responsibilities - What you will be doing?**
- **Service existing customer base weekly**
- Suggest specific items based on seasonality, customer requests and specials.
- Offer clients additional product in an attempt to bolster sales based off the availability and seasonal offerings
- Endeavor to hit both personal and company sales goals and margin targets.
- **Service existing customers for potential opportunities into the future**
- Offer and encourage existing customers to take advantage of secured pricing on a yearly basis.
- Proactively promote available product opportunities that will be available into the near future.
- Leverage opportunities to increase sales such as product promos in surplus seasons.
- Offer holiday pre books when relevant.
- **Strengthen the bond with existing customers**
- Encourage customers to use the web site to secure their weekly orders and view products in real time
- Observe customers buying habits and recommend solutions to better meet their needs.
- Research customers via web and inquire in person to better understand their brand identity and needs.
- Create relationships with customers both on a business and personal level.
- Make personal sales calls to customers in line with account classification frequency guidelines.
- **Consistent and dedicated communication to clients**
- Issue credits and correspond with customers quickly when product is not available or quality is suspect, while offering solutions.
- Demonstrate confidence and integrity in order to build a “trust” relationship.
- **Performance Accountability with existing customers**
- Retain all assigned customers
- Increase customer spending with Floral Express
- Increase the percentage of customers with standing and market orders per specific targets.

**Qualifications**
- 3-5 years of Tele-sales experience
- Floral knowledge an advantage but not required
- Passion for delivering exemplary customer service
- Ability to establish engaging relationships with customers.
- Ability to listen and recognize needs of clients and leverage this insight to provide new solutions that will increase sales for Floral Express.
- Strong organizational skills and detail oriented.
- Punctual quality and willingness to correct mistakes quickly.
- Excellent verbal and written communication skills.
- Team driven but able to work independently when required.
- Valid G driver’s license.
- Cheerful, friendly, helpful, enthusiastic and confident.

Floral Express offers competitive salary packages, an incredible work environment, and career advancement opportunities. Training (initial and ongoing) in all functions is practiced where we believe that knowledge and willingness to advance are key factors to success for our entire team.

**Salary will reflect qualifications and experience.**

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$35.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Sales: 3 years (preferred)

Licence/Certification:

- G Licence (preferred)