Service Administrator

1 day ago

North York, Canada Synkro Automotive Repair Corp. Full time

Core responsibilities:

- Answer all incoming calls on multiple phone lines
- Answer any inquiries possible and acquire assistance if necessary
- Provided customer interaction in a friendly and helpful manner
- Maintain and book service appointments for customers
- Preform service department administrative tasks such as filing, inputting information, and data entry
- Following up with all parts order require for service appointments
- Follow up with customer on service repair and scheduling for special order parts
- Assist customer when picking up their vehicles and accept payments
- Ensure the office area is tidy and supplies are up to date
- Report any situation or condition that could harm the safety and welfare of the customers and employees

**Requirements**:

- Excellent oral communication skills
- Previous experience in a customer service role
- Must have an enthusiastic and outgoing personality
- Ability to read and comprehend instructions and information
- Professional appearance & friendly disposition
- Ability to work efficiently in a high-pressure environment
- Must have 1 year of administrative experience
- Must have 1 year of customer service experience

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 80-88 per week

**Salary**: $20.00-$26.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- North York, ON M3J 3A1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (required)

**Language**:

- Mandarin, cantonese (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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