Intake Call Agent
20 hours ago
**Key Responsibilities**:
- Answer and log incoming phone calls and route to the appropriate clinical worker, take messages, respond to inquiries and provide information to clients, visitors, and workers as required.
- Support clinical assessment team with administrative call support.
- Maintain accurate and timely client-related documentation and records.
- Conduct searches in case management systems (Matrix and CPIN) and archived systems as required; document and report search findings.
- Liaise with other Children’s Aid Societies (CAS) as required in responding to case transfers, etc.
- Organize, maintain, and coordinate office records and files in their proper electronic and physical locations.
- Participates in the development of agendas for meetings, preparation, and distribution of meeting agendas and minutes and other events.
- Perform other duties as assigned.
**What You Will Bring**:
- Post-Secondary degree/diploma in Office Administration.
- 2 years of related experience in social services or working with a community agency.
- Knowledge and experience in complex database systems, case management systems, and/or CMS systems.
- High Proficiency in Microsoft Office Package (Word, Excel, Outlook and PowerPoint).
- High-end technological skills, good understanding of digital data systems and a demonstrated strong ability to learn and master the use of new systems.
- Strong telephone etiquette and the ability to handle hostile clients and referring agencies.
- Comprehension of Russian, Hebrew and/or French or another language reflecting the local community will be considered an asset.
- We thank all applicants for their interest; however, only those considered for an interview will be contacted._
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