Regional Support Officer

**Status**: Temporary, full-time (immediate to April 2025)
**Location**: Ottawa, Ontario (hybrid)
**Closing date**: September 20, 2024
**Salary range**: $76,000 to $95,000 per year
CADTH is now Canada’s Drug Agency — a pan-Canadian health organization. We are an independent, not-for-profit organization headquartered in Ottawa, with a satellite office in Toronto. Created and funded by Canada’s federal, provincial, and territorial governments, we drive better coordination, alignment, and public value within Canada’s drug and health technology landscape. We provide Canada’s health system leaders with independent evidence and advice so they can make informed drug, health technology, and health system decisions, and we collaborate with national and international partners to enhance our collective impact.
We are proud to be a 2024 National Capital Region Top Employer. This recognition celebrates our dedication to fostering a work environment that nurtures growth; innovation; and inclusion, diversity, equity, and accessibility (IDEA). It reaffirms our ongoing efforts to create an outstanding workplace where our employees thrive and feel valued.
Primary Focus
The Regional Support Officer provides essential coordination support to the Customer Relationships team’s key functions of engaging with senior health decision-makers and monitoring jurisdictional intelligence insights, and sharing these insights within Canada’s Drug Agency. The Regional Support Officer is responsible for communication, collaboration, and coordination, as well as documentation, analysis, and reporting activities that directly support the pan-Canadian Customer Relationships team.
What do the daily responsibilities look like?
**On any given day, the Regional Support Officer will**:

- support the development and implementation of communications mechanisms across the Customer Relationships team for the purpose of internal sharing
- facilitate regular information exchanges across business units and coordinate Customer Relationships team input to collaborative activities
- support collaboration across internal programs to facilitate both sharing and gathering of Customer Relationships team jurisdictional intelligence to support new initiatives, project scoping, and projects in progress
- monitor and conduct analysis of team inputs to support the identification of topics and opportunities to support senior health decision-makers and health system leaders, and to share knowledge about common system priorities, challenges, and opportunities
- provide coordination support for mechanisms to facilitate connection and knowledge-sharing among senior health decision-makers (e.g., for roundtable or summit meetings)
- lead coordination between project teams and Regional Leads to facilitate use of relevant jurisdictional intelligence and senior health decision-maker input
- support Regional Leads in facilitating awareness and supporting use of Canada’s Drug Agency products and services by senior health decision-makers, with a focus on contributing to the realization of outcomes and impacts on key jurisdictional health system priorities
- develop and maintain documentation of team guidance and procedures
- develop and maintain documentation and reporting templates for relationship management and jurisdictional intelligence functions
- lead the collation and summary of information from team documentation to support routine and ad hoc reporting for Customer Relationship and Engagement team use, in support of organizational performance, impact, and operational reporting and/or other internal or external communication needs
- as requested by the Manager, Customer Relationships, provide coordination support for team meetings and/or other internal or external meetings.

In addition to the accountabilities noted above, all employees have an inherent responsibility to actively foster and contribute to a diverse, inclusive, and accessible workplace that reflects the communities in which we live and work, where everyone feels empowered to bring their full, authentic selves to work every day. As a health systems leader, Canada’s Drug Agency affirms our commitment to reconciliation through our Statement of Reconciliation, and we encourage employees to think critically and reflectively about their role in reconciliation in Canada.
Is this the right role for you?
**The Regional Support Officer will likely have**:

- completed post-secondary education in a health-related discipline or public administration, combined with no less than 3 years of related experience; a suitable combination of education and experience may be considered.

**Specific requirements also include**:

- an understanding of the health care systems in Canada and knowledge of the decision-making processes within the federal, provincial, and territorial jurisdictions
- a firm understanding of how health technology and health technology assessment fit into health systems and decision-maki