Intake & Referral Administrator

**About You**:
As the Intake & Referral Administrator, you will bring excellent organizational skills, attention to detail, and a passion for supporting individuals in their career development. You will thrive in a fast-paced environment, where you will be responsible for reviewing program applicants, selecting ‘best appropriate’ program stream, referring applicants for services, and managing participant files. Your ability to multitask, communicate effectively, and maintain accurate records will be essential to your success in this role.

**What You’ll Be Doing**:
**What You’ll Be Responsible For**:1. Program Applicant Review**:

- Review all program applicants and verify the correct program stream (job seeker, apprenticeship, professional development, Employer of Choice).
- Ensure accurate and complete documentation for all program applicants.

**1. Participant File Management**:

- Manage participant files for the job seeker program, ensuring all required documentation is complete and up-to-date.
- Provide administrative support for apprenticeship program participants, including supporting file completion and AI incentive grants.

**1. Program Dashboard Management**:

- Manage the program dashboard for government reports, ensuring accurate and up-to-date information.
- Generate reports as required to track program participation and outcomes.

**1. Communication and Inquiry Management**:

- Provide information and assistance to program participants and stakeholders as needed.

**Requirements**:

- 5+ years of customer service experience, senior positions preferred.
- Superior technical and administrative skills.
- Previous experience in administration or a related field.
- Advanced excel skills with the ability to produce reports.
- Excellent organizational and time management skills, with the ability to manage multiple tasks and deadlines effectively.
- Strong attention to detail, with a focus on accuracy and completeness.
- Excellent communication and interpersonal skills, with the ability to interact effectively with program participants and stakeholders.
- Proficiency in MS Office and database management.
- Knowledge of government reporting requirements is an asset.
- Proficiency in Google Workspace.

**About this position**:

- Reports to the Manager of Workforce Development.
- Landscape Ontario has a hybrid work model in place allowing for flexibility and fluidity in your weekly schedule.
- Some travel to work sites and skills training will be required.
- Our office is in Milton, ON at the 401 between James Snow Parkway and Trafalgar Rd.

**Salary and Benefits**:

- $60,000 - $65,000
- A beautifully renovated modern office space
- Flexibility to work from home in our hybrid workspace
- The best co-workers anyone could ask for

**About Landscape Ontario**:
Landscape Ontario Horticultural Trades Association (LO) was established over 40 years ago with a mandate to promote and advance the Landscape and Horticulture industry through leadership, community, professionalism, and stewardship. Landscape Ontario represents over 3,300 members employing over 100,000 employees in Ontario in nine geographical chapters and across 10 occupational Sectors.

With the industry's vision to be recognized as professionals that provide economic, environmental, and health & wellness benefits for every community, LO strives to be the hub that creates opportunities for the current and future workforce to advance their careers and pathways to support this growing industry.

Landscape Ontario is a not-for-profit, volunteer-driven trade association. Dedicated to the advancement of the landscape horticulture profession. We strive to ensure that we are a collaborative and inclusive organization where people of all genders, races, religions, nationalities, cultures, sexual orientations, languages, and abilities are welcomed and can feel comfortable, respected, and valued. We look forward to reviewing your credentials and getting to know more about you

**How to Apply**: