Account Administrator
2 days ago
**The Company**
**About the Role**
The Account Administrator (AA) is responsible for providing exemplary administrative and customer service support to the Account Managers, including support to the operations teams and the event management teams. This role requires the AA to demonstrate flexibility, take initiative, and ensure the Account Managers are fully supported in the lead role. The AA works in a procedural, consensus-building manner with all staff at EM+ in keeping with the firms’ vision, mission and values.
The Account Administrator should have a passion for delivering outstanding customer service. The AA must be hard working with the ability to manage multiple priorities and work independently and as part of a multi-disciplinary team.
**Specific Accountabilities Include**:
- Provides administrative support to the Account Manager
- newsletters, membership renewal notices, promotions for upcoming events, etc.)
- Updating website and social media content to reflect current client initiatives as required Membership management using websites and in-house databases; processing and recording payments, managing renewal notices, importing data, running queries/reports, follow-ups with members as required
- Event registration management using websites and in-house databases; processing and recording payments, importing data, running queries/reports, follow-ups with registrants as required
- Other duties as assigned
**Skills, Experience and Attributes Include**:
- Successful completion of a university degree or relevant college diploma Experience working in an administrative role
- Excellent organizational, time management and administrative skills Strong interpersonal communication skills
- Keen interest in and understanding of evolving technologies and office protocols Strong written and analytic skills
- Proactive team player, flexible and self-motivating
- Ability to work independently, manage a variety of tasks concurrently, and perform well under pressure
- Ability to see the big picture while being attentive to the details
- Exceptional judgment, discretion and diplomacy in order to deal with the various community members
- Proven track record of confidentiality and integrity
- Adaptable to change
- Creativity and professional demeanor
We thank all applicants for their submissions however, only those under consideration will be contacted. No phone calls, please.
**Work Environment**:
This is a remote position that requires employee to provide home internet. Computer will be provided.
**Salary**: $43,000.00-$45,000.00 per year
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
Schedule:
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Administrative experience: 1 year (preferred)
**Language**:
- French (preferred)
Work Location: Hybrid remote in Kingston, ON K7K 1Z7
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