Client Service Representative

1 week ago

North York, Canada Total Credit Recovery Full time

**Job description**

Total Credit Recovery Limited (TCR) is the largest Canadian-owned receivables management company, servicing most major Canadian credit grantors.TCR is a progressive company with around 400 employees in four offices across the country.

**What Will You Do?**

As a Client Service Representative, you will be responsible for liaising with TCR’s clients. You will be the point of contact for receiving and sending correspondence and to assist clients with any issues and questions that arise. You will interact with all levels of management at the organization and therefore must maintain a high level of confidentiality and professionalism. Excellent communication and organizational skills are a must along with providing excellent customer service.

**Duties include, but are not limited to**:

- Responding to inquiries and providing information to senior employees and clients (ex. account information requests, backup requests, closure requests, hold requests, CSR requests, etc.)
- Ensuring client and TCR directives are followed
- Compiling, verifying, and recording information
- Creating, reviewing, and updating policies and procedures according to TCR protocols
- Reviewing audit requests from clients, delegating tasks as applicable, following up for responses and answering questions as required to obtain completed audit documents in a timely manner
- Preparing, updating, and retrieving data for reporting purposes
- Monitoring contracts
- Other duties as assigned by Client Services Manager

**REQUIREMENTS**:

- Excellent oral and written communication skills with attention to detail
- Proficient in Microsoft Word, Excel, and Outlook
- Strong organizational skills with the ability to prioritize a high volume of tasks and competing priorities
- Ability to exercise sound judgment, discretion, and confidentiality
- Excellent customer service skills
- Quick learner with the ability to adapt to changes well
- Able to work well within a team environment
- Ability to work well under pressure and function efficiently in a fast-paced, high demand environment

**What We Offer**:

- Competitive salary and benefits
- Friendly and fun work environment
- Opportunities for advancement

**Salary**: $30,000.00-$33,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 1 year (preferred)

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