Client Experience Representative
6 days ago
**Job Overview**
We are seeking a dedicated and enthusiastic Customer Experience Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional customer support and ensuring a positive experience. Your ability to communicate effectively and handle inquiries with professionalism will be key to fostering strong relationships with our customers. This position requires a proactive approach to problem-solving and a commitment to delivering high-quality service.
**Key Responsibilities**
- Provide Tier 1 support by addressing common questions, analyze basic issues, and guiding users through processes.
- Accurately log, track, and update client interactions in case management or CRM systems.
- Escalate complex or unresolved issues to your supervisors or appropriate departments, following proper handoff protocols.
- Collaborate with cross-functional teams to resolve client requests and ensure smooth operations.
- Identify recurring client issues or pain points and provide feedback to improve processes.
- Contribute to a positive team environment by assisting colleagues when needed.
**Qualifications**
- Degree, diploma, or equivalent work experience.
- Previous experience in customer service or client support roles (B2B and/or B2C).
- Experience in high-volume, fast-paced environments strongly preferred.
**Technical Skills**
- Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
- Experience with workflow systems, ticketing tools, or CRM platforms.
- Ability to interpret data to identify trends and support service improvements.
- Comfortable using customer service software, digital communication tools, and case management systems
Pay: $35,000.00-$40,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Paid time off
- RRSP match
Work Location: Hybrid remote in North York, ON
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