Client Services Representative at The Accounting Firm

2 weeks ago

North York, Canada Starr Celeste-Falconeri LLP Full time

**About Us**: Starr Celeste-Falconeri LLP, Chartered Professional Accountants, is an accounting firm dedicated to providing exceptional financial services to our diverse clientele. We pride ourselves on our commitment to excellence and our ability to build lasting relationships with our clients. We are currently seeking a dedicated Client Representative to join our team.

**Position Overview**: As a Client Representative, you will serve as the primary point of contact for our clients, ensuring that their needs are met and that they receive outstanding service. You will work closely with our accounting team to deliver tailored solutions and foster long-term relationships with clients.

**Key Responsibilities**:

- Answer phone calls from clients and provide general support by addressing inquiries or directing them to the appropriate team member.
- Assist with the preparation of tax returns by typing and organizing relevant documents, ensuring they are complete and accurate.
- Collect and organize paperwork from clients, staple and file documents into client folders for proper documentation.
- Greet clients in the office, confirm appointments, and ensure all necessary documents are available for their meetings.
- Book client appointments and ensure that schedules are accurately managed.
- Act as a liaison between clients and the accounting team, providing status updates and helping to resolve client issues.
- Maintain a tidy, organized workspace and keep client records up to date.
- Provide general administrative support to the accounting team, including document preparation and filing.

**Qualifications**:

- Previous experience in administrative support or customer service, ideally in an accounting or office environment.
- Strong organizational skills and attention to detail, particularly in handling paperwork and documents.
- Excellent communication skills, both over the phone and in person.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with accounting software (e.g., QuickBooks) is a plus.
- Ability to multitask, prioritize tasks, and work independently in a fast-paced environment.
- Professional and courteous demeanor when interacting with clients.

**Why Join Us?**
- Be part of a supportive and dynamic team that values professional growth and development.
- Opportunity to work with a diverse client base and expand your accounting knowledge.
- Competitive wage.

**How to Apply**: If you are passionate about client service and want to make a positive impact in the accounting field, we would love to hear from you Please submit your resume and a cover letter outlining your qualifications via Indeed.

**Job Types**: Part-time, Seasonal, Internship / Co-op
Contract length: 10 weeks

Pay: $16.55-$25.56 per hour

Expected hours: 20 per week

Flexible language requirement:

- French not required

**Language**:

- English (required)

Work Location: In person

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