Assistant Manager

**Assistant Manager**

**TEAM LOCAL is hiring**

For over 75 years, Prospera Credit Union has been a successful financial institution because of an unwavering focus on meeting the needs of our members, providing fulfilling careers for employees, and giving back to the communities we serve. Westminster Savings and Prospera Credit Union officially merged on January 1, 2020. We continue to be a purpose driven organization, involved in our communities and a true financial partner to our local business members.

Looking for the next step in your career? Look no further. We are currently seeking an **Assistant Manager** to join our energetic and a highly engaged team at Prospera Centre (Central City) branch. Reporting to the Branch Manager, the Assistant Manager provides supports in overseeing, developing, and empowering a proactive sales and service workforce that engages customers. The Assistant Manager also participates in special projects, committees, implementation teams and other related assignments as required for operational, cross-divisional, or corporate initiatives.

**What you’ll do**:

- Ensure high employee engagement through leadership and direction
- Deliver results through strong coaching ability, measuring and correcting performance and initiating disciplinary actions if required
- Partner with your manager to ensure operational effectiveness of the branch and maximize the performance of the team
- Inspire superior sales and service excellence by coaching the staff on service delivery as well as resolving complex or escalated member issues
- Seek opportunities to promote the branch and business by identifying and acting on opportunities with existing customers as well as generating new leads and developing new relationships
- Leverage partners to establish both internal and external working relationships to support business objectives
- Participate in and represent the branch at consumer banking leadership meetings as well as provide input towards budgeting and strategic planning discussions

**What you bring**:

- Minimum 2 years’ progressive, customer-facing experience within a financial institution, which includes some experience in a supervisory/leadership capacity
- Superior interpersonal and communication skills, including the ability to interact with a diverse and varied audience both internally and externally
- Strong leadership skills including coaching, supervising, training, decision-making and judgement
- Proven business development, sales, service, and negotiation skills
- Detailed knowledge of deposit, personal lending, mortgage, and wealth management products

**Our Values**
- ** Cultivate trusting relationships**:We are local at heart, aligned in our purpose to help our members, communities, and team thrive.
- ** Empower and enable others**:We give each other the space, trust, and tools to succeed.
- ** Lead with curiosity**:We approach all circumstances with curiosity and a drive for continuous learning and improvement.
- ** Embrace change and execute with purpose**:We plan with agility, take action, and pivot to deliver results.
- ** Thrive as One Team**:We collaborate because it strengthens us.

**What’s in it for you?**
- ** Inclusive, equitable and accessible workplace**:All team members are valued, respected, and heard. We learn from each other’s differences, gaining strength through our people and our perspectives.
- ** Training and Support. **We set our employees up for success with training and continued support and access to resources throughout employment.
- ** Career Advancement **We are committed to our employee’s growth and development, and we want to see you soar.
- ** Fun & Camaraderie. **We care deeply about our members and our employees and we want the hours you spend with us to be fun, rewarding and sometimes lighthearted. We like to work hard, play hard, have fun and be there for each other.
- ** Show me the money **We offer competitive pay, a personalized benefits program, a generous defined contribution pension plan, and an employee incentive program.
- ** Community Focused. **At Prospera, local banking means more, and that means giving back to the communities we live, work and play in. We participate in many community-minded activities throughout the year.
- ** Great Place to Work. **We are committed to employee engagement and have achieved the Great Place to Work certification 3 years in a row.