Lead Hand

**Position Description**:Lead Hand Receiver - Days

**Reports To**: Receiving Supervisor

**Primary Objectives**:

- Maintain and improve branch profitability and excellent customer service through:

- Correctly identifying and receiving all product into the building
- Monitor and manage receiving and replenishment queues to ensure PO’s/transfers are received in the proper sequence, and that primary locations are replenished for picking.
- Contacting suppliers with discrepancies and working through any issues to maintain a positive relationship
- Working with accounts payable to solve invoicing issues
- In the absence of the Supervisor, ensure the smooth running of the receiving department
- Ensure that all safety standards are met and exceeded as outlined in the Company Safety Manual
- Demonstrate personal responsibility and accountability daily with regard to attitude, job performance, professionalism and commitment to continuous development
- Support and promote the Company’s Core Values of Personal Excellence, Teamwork and Achievement

**Safety Accountabilities**:

- Use/wear any protective equipment, devices or clothing required by Marks Supply i.e. steel toed shoes or boots, cut resistant gloves, safety glasses, respirators-as applicable to the job
- Report to your supervisor the absence of safety devices or any defect in any equipment/safety device that you are aware of, which could endanger yourself or others.
- Report immediately to your supervisor: any contraventions of the Occupational Health & Safety Act (OHSA) or the Company Safety Policies, any accidents or incidents that occur, or the existence of any hazards you are aware of.
- Operate any necessary machinery or equipment safely in accordance with the safety rules and procedures for that equipment.
- Be aware of the common hazards in this position (following safety procedures and using caution): Ergonomic injuries, trips, slips, cuts, lifting incorrectly, hand/foot injuries, fall(arrest)
- Keep up to date on the company Health & Safety Policies, follow the policies and procedures.
- Ensure that all safety standards are met and exceeded as outlined in the OHSA and the Company Safety Manual.

**Key Accountabilities**:

- Ability to lead the entire receiving team, maximizing their effectiveness
- Record shipments on receiving log
- Assist driver unloading supplier trucks
- Unpack boxes and confirm items received against packing slips, reporting any discrepancies
- Receive damaged product as defective and notify supplier
- Print labels for items requiring them
- Ensure material to be cross-docked is labeled properly and placed in the proper staging area for prompt delivery
- Schedule deliveries of 3 or more skids to ensure flow of product remains uninterrupted
- Deliver personally addressed packages to individuals within the company
- Keep receiving bay clean
- Other duties as assigned

**Requirements**:

- 3 years previous warehouse/receiving experience required with thorough HVAC and/or plumbing product knowledge an asset
- Excellent interpersonal skills with a commitment to customer service and an ability to work in a team environment
- Strong organizational skills to effectively prioritize and delegate tasks and maintain paperwork
- Able to use a computerized order and inventory system
- Strong attention to detail to maintain integrity and accuracy of inventory within computer system
- Able to analyze the importance of situations, make decisions and respond appropriately to meet daily deadlines
- Demonstrates the flexibility to change tasks quickly, when necessary, in a fast-paced environment with high pressure for results
- Ability to work overtime as required to receive a shipment or to assist the department with a heavy workload
- Ability to operate material handing equipment. Tow motor certification required for this position
- Physically agile in order to lift, carry and move large and awkward items