Sales and Catering Coordinator

1 week ago

Port Severn, Canada Christie's Mill Inn & Spa Full time

The Sales and Catering Coordinator is a highly organized multi-tasker who is goal-oriented, with the ability to work with a variety of teams. As a member of the Sales and Catering Team, the Sales and Catering Coordinator is responsible for the booking and synchronization of meetings/functions and guest room blocks. Continually ensuring that we treat ‘customers’ as guests in our own homes, demonstrating a “Guest First” focused attitude in a fast past environment. Our goal is to exceed any expectations our guests have.

**Responsibilities**:
Consult with customers to determine objectives and requirements for events such as meetings, conferences, conventions, and special events.
- Participates in all phases of client and/or internal meetings pertaining to catering and banquet functions and coordinates related activities on a daily basis, including assisting clients and/or event planners with their specific requirements and menu selections, as per available services and facilities.
- Assist with implementing strategies to achieve departmental goals and financial profitability.
- Effectively manage customer budgets to maximize revenue; knowledge of labor costs, banquet space, and food costs.
- Prepare proposals, sales contracts, and Banquet Event Orders
- Effectively manage and update activities and bookings including the entering of daily/weekly pick up & actuals into Delphi.
- Attend weekly BEO meetings.
- Inspect event facilities to ensure that they conform to customer requirements.
- Review event bills for accuracy, and approve the payment.
- Conduct post-event evaluations to determine how future events could be improved.
- Assist and participate in trade shows, client service events, and site tours.
- Knowledge of all services, hours of operation, and facilities of the hotel, as well as the local area to effectively assist guests.
- Participates in property and corporate events as assigned.
- Administrative duties; presentations, reports, and correspondence.
- Identify and resolve all guest concerns/complaints to their satisfaction.
- Able to work a variety of shifts including days, evenings, weekends, and statutory holidays. Work may require outside touring, occasional overnight travel, weekend and/or evening work
- Understand and comply with all health and safety rules, regulations, and laws. Report unsafe acts or hazardous conditions to a supervisor.
- Any other duties as requested by Manager on Duty

**Education, Experience, & Skills**:

- Post-secondary education or hospitality certificate is an asset.
- Knowledge of hotel Banquet operations/experience is an asset.
- Practical experience working with a team that interacts with several divisions or department teams.
- Demonstrated ability to interact and influence coworkers.
- Excellent communication skills (written, verbal, listening).
- Computer skills and knowledge of various programs.

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$20.00 per hour

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Weekends as needed

Ability to Relocate:

- Port Severn, ON L0K 1S0: Relocate before starting work (required)

Work Location: In person

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