Front Desk Customer Service Associate

3 days ago


Thunder Bay, Canada Terra Nova Salon & Day Spa Full time

Terra Nova Salon & Day Spa is seeking a Front Desk Customer Service Associate for evenings and weekend shifts.

**Main Responsibilities**:

- Greet customers in person and on the phone.
- Efficiently schedule and book appointments to maximize schedules for stylists & Estheticians
- Promote all the services and promotions taking place within the salon to customers
- Communicate appointment bookings and last minute changes with Stylists, Estheticians
- Maintain up to date and records using the Salon's customer database.
- Assist customers by answering product questions and promoting salon packages including gift cards.
- Stocking and cleaning the retail sales area

**Required Qualifications**:

- Past experience in related area an asset
- Highly computer literate
- Excellent verbal, written, managerial and organizational skills
- Highly customer service oriented
- Well groomed, mannerly, co-operative, team oriented and friendly
- Punctual, reliable and professional in demeanour
- Able to work independently in a fast paced environment
- Willingness and ability to learn

**Job Type**: Part-time

Pay: From $17.20 per hour

**Experience**:

- sales: 1 year (preferred)
- Retail Associates & Cashiers: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person



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