Front Desk Agent

2 weeks ago

Nanoose Bay, Canada Hotel Feng, BW Signature Collection Full time

Number of Positions: 3 (Full-time, Permanent) Company: Hotel Feng, BW Signature Collection Business Address / Work Location: 424 Island Hwy W Parksville, BC V9P 1K8 Hotel Website: Contact Email: Job Details Position: Front Desk Agent Employment Type: Full-time, Permanent Wage: $20.00 per hour Hours of Work: 40 hours per week Vacation: 10 days paid annual vacation Work Location: On-site at 424 Island Hwy W, Parksville, BC Job Description Hotel Feng is seeking three full-time Front Desk Agents to provide professional and courteous guest services at our hotel in Parksville, British Columbia. The successful candidate will be responsible for front desk operations, guest check-in and check-out, reservations, and providing accurate information to ensure an excellent guest experience. Key Job Duties The Front Desk Agent will perform the following duties: Greet guests upon arrival and provide courteous, professional customer service Register guests, assign rooms, and issue room keys Process guest check-ins and check-outs using the hotel reservation system Take, modify, and cancel room reservations by phone, email, and in person Respond to guest inquiries regarding hotel services, local attractions, and amenities Handle guest requests, concerns, and complaints in a timely and professional manner Receive and process payments, including cash, credit cards, and debit transactions Balance cash drawers and complete shift reports Maintain accurate guest records and reservation details Communicate with housekeeping and maintenance departments regarding room status and guest needs Answer telephone calls and relay messages Ensure front desk area is clean, organized, and presentable Follow hotel policies, procedures, and security protocols Employment Requirements Completion of secondary school is required Previous experience in a hotel front desk, customer service, or hospitality role is an asset On-the-job training will be provided Strong customer service and interpersonal skills Basic computer skills and ability to learn hotel management software Ability to communicate effectively in English Ability to work independently and as part of a team Reliable, punctual, and professional in appearance and conduct Work Conditions & Physical Capabilities Fast-paced hotel environment Standing for extended periods Shift work, including evenings, weekends, and holidays as required How to Apply Interested candidates are invited to apply by email with a resume to:

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