Residential Maintenance Technician

**Maintenance Technician**

**The Rex | Abbotsford, BC**

**Who We Are**:BentallGreenOak is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BentallGreenOak serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential, retail and hospitality property across the globe. BentallGreenOak has offices in 27 cities across thirteen countries with deep, local knowledge, experience, and extensive networks in the regions where we invest in and manage real estate assets on behalf of our clients in primary, secondary and co-investment markets. BentallGreenOak is a part of SLC Management, which is the institutional alternatives and traditional asset management business of Sun Life.

BentallGreenOak promotes a corporate culture that attracts and retains the highest caliber people. We encourage opportunities for growth, development, and promotion by providing our employees with the resources to work effectively and continually strive to perform better. We are committed to a safe and sustainable work environment.

**The Opportunity**:We have an exciting opportunity to join BentallGreenOak’s newest residential rental community.

The Maintenance Technician will contribute and participate in activities related to preventative, scheduled or unscheduled maintenance as well as environmental, health and safety, and other special initiatives.

**What you will do**:

- Perform scheduled preventative maintenance, as directed
- Respond to unscheduled maintenance work orders as assigned
- Ensure resident issues and service requests are addressed within 24 hours (minor repairs and maintenance tasks)
- Seek ways to exceed service expectations of residents
- Foster an environment to encourage continuous staff development and a strong customer service attitude
- Responsible for cleaning duties, including litter pick-up, sweeping, snow shoveling and side-walk snow maintenance, pressure washing, or other duties as assigned by the Regional Property Manager or designate.
- Maintenance and watering of outdoor flowerpots and beds, seasonally
- Accompany vendors and contractors while work is being completed and reporting progress to the management office team or Regional Property Manager as required.
- Complete maintenance as required (i.e. clogged sinks, lighting replacement and repair, toilets or flood clean up).
- Familiarization with the emergency operation of electrical, elevator, boiler, fire panel and safety systems, mechanical systems, emergency generator, sprinkler and timer systems;
- Coordination of month-end duties and responsibilities, including pre-inspection & turnover of vacant suites.
- Ensure operations records, files and documentation are maintained accurately and timely and in accordance with established procedures.
- Uphold and report breaches of the rules and regulations of the property.
- Friendly and positive resident interaction and communication in a polite and diplomatic manner.
- Further efforts to ensure resident satisfaction and service delivery through prompt service, ongoing communication and follow up.
- Emergency response and on-call duty after business hours is required.
- Put into practice occupational health and safety protocols.
- You will be required to work as part of the on-call schedule
- Other related duties at this location or other BentallGreenOak locations as required. Some tasks may require heavy lifting.

**Who you are**:

- **Education **- Completion of high school required. Related College or University considered an asset.
- **Experience** - Related hands-on experience with Multi-Residential Property Management with a strong service ethic commitment. An awareness of Occupational Health and Safety and WHMIS management practices.
- Thorough knowledge of all maintenance systems (pumps, emergency generators, HVAC, boilers, chillers, sprinklers, etc.)
- **Computer Skills** - Comfortable using Smart Phones and two-way radios
- Relationship Skills - Ability to communicate effectively and professionally in English, both oral and written, superior ability to develop and sustain cooperating working relationships with staff, contractors, the public and especially residents.
- **Organizational/Multi-Task Skills** - Ability to allocate one’s time effectively, work under pressure and manage tight deadlines; ability to handle multiple demands and competing priorities, adapt to new ideas and constant changes. Willing to be and available for after-hours callouts in emergency or unavoidable situations.
- **Availability **- Flexibility in hours to ensure availability for on-call duties, move-in-move-outs at the end of a month and into the first two to three days of the month. Hours may be changed based on operational needs. Must be able to handle emergencies occurring after regular office hours.
- **Knowledge** - Basic understanding of all applicable laws, legisla