Service Support Administrator

1 week ago

Mississauga, Canada The Brick Full time

Is this job for you?:
**Service Support Administrator**

Do you enjoy supporting the team to drive results?

Do you have an exceptional ability to work independently?

Do you believe in putting the customer first?

Trans Global is seeking to expand our service team. We are looking for a Technician Support Coordinator with a great customer focused attitude The winning combination of superior teamwork, decision making, and self-motivation will ensure success.

**Responsibilities**:

- Provide superior support to our team of approximately 40 technicians by coordinating supplies, equipment, and fleet maintenance.
- Drive customer service by working with the team to ensure work orders (events) are moved through the process when awaiting technician review.
- Follow up with technicians regarding outstanding parts receiving and returns, holding them accountable to a high level of customer satisfaction.
- Manage consumable replenishment by monitoring usage and maintaining minimum truck stock.
- Procuring administrative supplies and equipment through existing vendors.
- Coordinate fleet repairs and towing for up to 40 trucks including review of quotes for accuracy and cost effectiveness.
- Maintain updated copies of technician and contractor licenses and pertinent information.
- Manage truck stock, part, and equipment inventories with technicians.
- Maintain and communicate updated credentials for Manufacturer sites.
- Other tasks as assigned.

Qualifications:

- Outstanding time management and prioritization skills.
- Superior sense of urgency with a strong desire to take ownership and accountability of task completion.
- Exceptional teamwork approach.
- Proven ability to work independently and consistently meet deadlines.
- Strong negotiation skills will be considered an asset.
- Customer Service focused.
- Fluency in Microsoft Office, particularly MS Excel and Outlook
- Excellent communication skills both written and verbal
- Minimum College Diploma or High School with equivalent experience.
- Valid “G” driver’s license and clean driving record.

Why Transglobal:

- A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
- Competitive remuneration package that will commensurate with experience
- Career progression potential with plenty of access to ongoing personal and professional development
- Employee discounts
- A dynamic environment to showcase your leadership talents.

**_

Attach your CV and tell us why you would be a great fit at Trans Global

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